Enterprise Claims Library Admin, Project Management

Enterprise Claims Library Admin, Project Management

As a Project Manager at Capital One, you will drive strategy and execute on high priority projects for the company. You will work with smart and passionate people to deliver results that have a direct impact on the company’s bottom line. You will take on important and exciting responsibility from day one, working with key stakeholders across the company. You will be challenged to excel and lead alongside the brightest talent in the industry and be rewarded for your achievements.

This role is within Capital One’s Consumer & Developer Experience (CDX) organization, on the Platform Administration & Governance team. CDX is responsible for Capital One’s digital customer experiences, including its award winning mobile app, its online presence, and Enterprise-grade products and platforms used across all lines of business. Our team is responsible for administering and governing these platforms, and advising on the large-scale transformation of our content supply chain to unlock highly personalized, intelligent experiences for millions of current and prospective customers.

The Platform Administration & Governance Team is seeking an experienced, detail-oriented project manager with experience managing claims and legal disclosures to join Capital One as the Enterprise Claims Library Admin.

As the Enterprise Claims Library Admin, you will be the primary administrator of our newly launched enterprise claims and disclosures platform. You will sit at the intersection of Marketing, Legal, Compliance, and Product, managing the lifecycle of claims from initial ideation through to legal approval and eventual archival. Your mission is to mitigate regulatory risk while enabling our creative teams to move faster with pre-approved, high-impact messaging.

• Platform Administration: Act as the lead administrator for the Claims & Disclosures Library, managing user permissions, folder structures, and metadata tagging strategies.
• Governance & Workflow: Enforce the end-to-end workflow for claim submissions, reviews, and approvals.
• Claims Process Definition: create and manage processes and accompanying artifacts for the Claims Library
• Substantiation Management: Ensure every claim in the library is backed by robust evidence (data, research, or legal precedents) and maintain a clear audit trail.
• Linkage & Mapping: Manage the complex relationships between primary claims and their mandatory legal disclosures.
• Lifecycle Monitoring: Proactively track expiration dates for claims and coordinate periodic reviews to renew or retire content.
• Stakeholder Liaison: Act as the primary point of contact for Marketing teams and Legal/Compliance reviewers.
• Reporting & Auditing: Provide regular reports on library health, usage metrics, and compliance status.
• Library Advocacy: champion the claims library with business teams and support its growth in partnership with product and tech
• Relationship Management: Building relationships and collaborating with key stakeholders to ensure delivery of commitments;
  Exhibit outstanding influencing skills to effectively drive project / program efforts
• Project Management: Demonstrate a proven track record of excellent project management, bringing the ability to quickly put structure in place to manage work in a dynamic complex environment.
• Communication: Have excellent communication and partnership skills which are essential for interacting and communicating with key stakeholders at all levels across the company to manage, inform and influence outcomes
• Critical Problem Solving: Leveraging problem solving and influencing skills to ensure project plans deliver on intent

• Bachelor’s Degree or Military experience
• At least 4 years of project management experience
• At least 1 year of people management experience
• At least 2 years in Marketing Operations, Legal Ops, or Compliance
• At least 2 years experience managing Digital Asset Management (DAM), Content Management System (CMS), or Medical, Legal, and Regulatory (MLR) workflow tools

• PMP certification
• 2+ years working within a regulated…