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Knowledge Management & AI Service Manager
Job in
McLean, Fairfax County, Virginia, USA
Listed on 2026-08-17
Listing for:
PenFed Credit Union
Full Time
position Listed on 2026-08-17
Job specializations:
-
Management
AI Business & Operations, Change Management
Job Description & How to Apply Below
Pen Fed Credit Union is seeking a hybrid Manager, Knowledge & AI Service to lead strategy, governance, design, and ongoing development of its knowledge program and AI-enabled support experiences. The role spans multiple locations, driving adoption, optimization, and readiness for emerging AI tools across service channels.
The ideal candidate will guide knowledge content, information architecture, and content lifecycle, manage a team, collaborate with stakeholders, and stay current on KM and AI
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