Senior Manager, Project Management - Learning & Development Strategic Operations and Facilitation Lead

Senior Manager, Project Management - Learning & Development Strategic Operations and Facilitation Lead

Capital One’s Learning & Development Strategic Operations team is looking for a Senior Manager to lead our operating model, data prioritization with partner teams, and learning facilitation strategy—someone who can build strong cross‑functional trust, untangle complex workflows, and keep our operational engine running smoothly. In this role, you will lead a team of individual contributors across project management, platform governance, analytics, and facilitation (i.e., learning delivery) to shape our operational roadmap and maximize the impact of enterprise learning priorities.

In addition to driving core operational strategy, you will oversee and lead a dedicated pod of approximately 5 full‑time facilitators who deliver the learning content for flagship enterprise programs like Capital One Leads and S&G’s Universal Curriculum. You will set the strategic vision for facilitation, build out a resilient pool of adjunct facilitators to scale delivery, and step in to “pinch‑hit” as a facilitator when high‑priority needs arise.

• A practical problem solver:
  You love figuring out how complex systems connect and building smart, tech‑forward fixes that prevent recurring headaches.
• Pragmatic about governance:
  You view processes and intake frameworks as enablers rather than bureaucracy, using good judgment to keep complex work streams organized at scale.
• A strategic facilitation leader:
  You know how to guide and support a team of top‑tier facilitators, build an agile adjunct talent bench, and step up to lead a session yourself when duty calls.
• A trusted relationship builder:
  You easily bridge silos across teams, untangle confusing handoffs, and bring people together around shared operational standards.
• A clear communicator & data storyteller:
  You turn complicated operational data and technical clutter into simple, compelling narratives that help leaders make decisions.
• Proactive & observant:
  You have a knack for spotting operational friction early and guiding teams smoothly through changes before small issues escape.

• Lead & Scale Facilitation Strategy:
  Set the overarching vision and operational standards for learning facilitation across the enterprise.
• Direct and support a pod of ~5 full‑time facilitators delivering key programs such as Capital One Leads and S&G’s Universal Curriculum.
• Build an Adjunct Talent Pool:
  Design, recruit, and manage a flexible bench of qualified adjunct facilitators to expand capacity and seamlessly meet fluctuating learning content delivery demand.
• Provide Hands‑On Delivery Support:
  Serve as a versatile “pinch hitter” who can jump in to facilitate high‑impact content when extra coverage or senior leadership presence is needed.
• Evolve the Operating Model:
  Own, scale, and govern our L&D intake, prioritization, and capacity modeling frameworks, including leading the strategy and platform selection for our next‑generation operational tools.
• Streamline Cross‑Functional Workflows:
  Act as a go‑to problem solver to untangle complex handoffs across teams, ensuring seamless delivery that benefits the entire L&D organization.
• Proactively Manage Risk & Bottlenecks:
  Spot workflow friction, capacity constraints, and operational risks early, putting practical solutions in place to keep projects moving forward.
• Lead the Data Ecosystem:
  Serve as the main point of contact for People Strategy & Analytics and our dedicated Data Analyst resources, managing intake, scoping, and prioritization for all L&D data requests.
• Drive Change & Build Trust:
  Cultivate strong relationships across L&D leadership, guiding teams through operational changes with clear…