Social Media Manager

Overview

Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the management of experiences, insights, and actions for candidates, customers, employees, patients, and residents alike.

We believe that every experience is a memory that can last a lifetime. Experiences shape the way people feel about a company. And they greatly influence how likely people are to advocate, contribute, and stay. At Medallia, we are committed to creating a world where organizations are loved by their customers and their employees.

We empower exceptional people to create extraordinary experiences together.

Bring your whole self.

The Role and Team

We are writing the next chapter for Medallia, and social media plays a critical role in how the world sees that story. We are looking for a bold, social-first strategist and extreme executor to come in, grab the wheel, and redefine how Medallia shows up across social and community channels. As part of our Content & Communications team, you will build and scale a growth-oriented social strategy that accelerates our business, elevates our brand voice, and positions Medallia as the undisputed authority in AI-driven experience transformation.

You live and breathe social, understand culture-driven engagement as deeply as algorithm shifts, and possess the creative muscle to turn long-form executive thinking into viral micro-content.

If you’re someone who naturally mines Reddit for campaign ideas, loves partnering directly with C-suite executives, and has a proven track record of transforming a brand’s digital presence, this role was built for you.

• Own & Drive the Master Strategy:
  Move beyond reactive scheduling. Build, pitch, and execute a high-impact social roadmap that scales our audience, drives meaningful engagement, and measurably expands Medallia’s brand reach.
• Transform Content into Social-First Assets:
  Deconstruct complex B2B topics, executive blogs, whitepapers, and keynotes into punchy, high-performing micro-content (carousels, short-form video scripts, sharp copy, visual hooks) designed to thrive on Linked In and beyond.
• Lead Executive Social Presence:
  Partner closely with Corporate Communications and C-suite leadership to craft, refine, and elevate their personal brand voices on social media—turning our executives into trusted industry thought leaders.
• Mine Social & CX Intelligence:
  Actively monitor Reddit, CX forums, Linked In threads, and industry communities to spot emerging trends, customer pain points, and conversation hooks. Translate these insights into fresh social campaigns or pass actionable intelligence to Content and Marketing teams.
• Be the Brand Barometer & Creative Gatekeeper:
  Push our aesthetic and narrative boundaries. Stand up for visual and copy quality, rejecting boring B2B templates in favor of modern, mobile-optimized, platform-native design and tone.
• Champion Proactive Engagement:
  Bring a "chronically online" perspective to our brand voice. Proactively jump into relevant industry discussions, engage key influencers, and make Medallia an active participant in real-time internet culture within the CX space.
• Measure What Matters:
  Track engagement velocity, audience growth, sentiment, and share of voice. Continuously test new formats and leverage data to optimize our content mix in real time.

• Social-First DNA:
  You don't just "manage" social accounts; you're natively immersed in social culture. You understand algorithm nuances, platform mechanics, and content trends before they hit the mainstream.
• An Extreme Executor:
  You have a bias for action. You don't wait for permission or detailed briefs—you identify an opportunity, draft the content, line up the assets, and execute seamlessly.
• Executive Presence & Confidence:
  You feel comfortable sitting with VP and C-level leaders, pitching bold ideas, coaching them on social best practices, and drafting content in their voice.
• A Creative Storyteller & Repurposer:
  You look at a 10-page report or 30-minute keynote and instantly see 5 Linked In posts, 2 carousels, and 3 video concepts.
• Curious & Obsessed…