Commercial Executive Communications Senior Associate

Commercial Executive Communications Senior Associate

Capital One is seeking a high-energy and strategic communicator to join our Commercial Communications team. In this senior-level Associate role, you will serve as a critical strategic execution partner, working directly alongside communication leads and senior executives to shape the internal narrative of our Commercial Bank. As a Top 10 US domestic Commercial Bank, Capital One services over 5,000 clients with an $90B loan portfolio and $31B in deposits, offering deep financial expertise across industries such as Healthcare, Commercial Real Estate, and Food, Beverage & Agriculture.

This position requires a unique blend of flawless execution and creative storytelling. You will be responsible for translating complex commercial banking strategies into engaging, high-impact internal campaigns that connect associates to our business goals and culture. The ideal candidate brings exceptional attention to detail, a strong understanding of the financial landscape, and proven experience navigating the nuances of executive leadership.

• Executive Partnership & Execution:
  Partner closely with Line of Business (LOB) communication leads to co-author and execute comprehensive internal communication strategies for Commercial Bank executives and their organizations.
• High-Profile Content Development:
  Write, refine, and produce polished internal content for senior leaders, including organizational announcements, executive talking points, town hall presentations, and strategic team updates.
• Strategic Storytelling:
  Elevate impactful client and associate stories across the Commercial Bank.
• Manage and modernize internal channels, including intranet sites, ensuring all content aligns with executive voice and enterprise Brand standards.
• Message Alignment & Integrity:
  Serve as a guardian of the executive voice, ensuring all messaging is precise, accurate, and perfectly aligned with the broader Commercial Communications team’s strategy.
• Data-Driven Optimization:
  Establish, track, and analyze internal engagement metrics to evaluate the health of our communications and proactively recommend strategic adjustments.
• Cross-Functional Influence:
  Collaborate seamlessly with Chiefs of Staff, Senior Leadership teams, HR, and horizontal business groups to drive organizational alignment and cultural connection.
• Experience developing diversity, inclusion, and belonging communications
• Proven track record of leveraging data, metrics, and associate feedback to shape communication tactics

You thrive in high-autonomy environments. You possess advanced project and change management skills, allowing you to juggle high-stakes, overlapping deadlines with composure and precision. Executive-Ready Presence:
You are comfortable working with senior leaders. You understand the discretion, pace, and agility required to support executive-level priorities. Meticulous Yet Creative:
You have an uncompromising eye for detail-nothing slips past you. At the same time, you are a creative thinker who knows how to make corporate and financial concepts visually compelling and deeply engaging for a broad audience. Financially Astute:
You possess a strong baseline understanding of the finance or commercial banking world - or are eager to learn - enabling you to translate business jargon into meaningful associate narratives.

• Bachelor's Degree or Military experience
• At least 3 years of experience in Corporate Communications, Marketing, Public Relations, OR at least 3 years of experience directly supporting a senior executive
• At least 2 years of experience managing digital content creation tools (such as Google Workspace and Adobe Creative Suite)