Resident Services Coordinator

Reports To:Regional Resident Services Manager

Supervisory Role:May supervise interns and volunteers

Pay Rate:$57, annually

Location:“The Fallstead” – 1609 Great Falls Street, McLean, VA (This position is 80% onsite and 20% remote (1 day per week)

Work Schedule
:
This is a full‑time, 40 hours per week position, primarily Monday to Friday, with occasional weekend work (about once a quarter). Schedule is subject to change depending on grant requirements and program schedule.

Wesley Housing, a leading nonprofit developer throughout Virginia and the District of Columbia, has worked to provide affordable rental housing for individuals and families for more than 50 years. Since its founding, Wesley Housing has emerged as a premier developer of affordable housing with current ownership of 43 communities. Wesley Housing supplements housing with supportive services to build up the lives of its ~5,300 residents living across its owned and operated communities, including low- and moderate-income families, older adults, and individuals with disabilities and/or chronic disease.

Wesley Housing’s headquarters are located in Alexandria, VA (Fairfax County). For more information, please visit (Use the "Apply for this Job" box below). and follow @Wesley Housing on social media

The Resident Services Coordinator (RSC) connects residents to the resources they need to thrive—ranging from housing stability and eviction prevention to food assistance, transportation, financial literacy, counseling, and employment support. In this role, you’ll lead the delivery of Wesley Housing’s resident programs, from intake and referrals to designing and hosting mission-driven events that strengthen our communities. The RSC also tracks and reports on services and programming, supporting donor stewardship and demonstrating the real impact these programs have on residents’ lives.

Oversees three Wesley Housing communities – The Fallstead (3 days per week), Agape House (1 day per week), and Springdale House (approximately once a month). The Fallstead is the primary work location and the other two properties are also located in Fairfax County.

• Identify, coordinate and monitor management and delivery of social services programs at Wesley Housing properties
• Lead, coordinate, and/or facilitate activities that address the social and recreational needs of the community with the assistance and participation of the residents
• Evaluate and assist residents and program participants so they can access appropriate community resources in alignment with their stated needs
• Oversee inclusive resident programs (outcomes, program design, and implementation) that cater to various populations including seniors, youth, families, etc.
• Provide individual outreach to residents at least quarterly, through wellness checks
• Organize and provide support to the Resident Life Council, Town Halls, and community focus groups
• Promote diversity and inclusion in support of social and community needs
• Assist residents in building support networks
• Manage check-in and volunteers to ensure compliance with Wesley Housing policy
• Evaluate participation, level of interest, and satisfaction with programs; revise programs as indicated through feedback received during evaluations
• Coordinate, manage, and assess the delivery of programs/services from partner organizations
• Manage and direct activities of program volunteers
• May supervise and mentor college or graduate school interns
• Ensure program operations comply with applicable standards and requirements
• Maintain a clean, organized workspace (clean tables, put away materials, etc.)
• Monitor expenditures to ensure they fall within budgeted guidelines
• Maintain administrative support including accurate and up to date records, documentation, databases, and spreadsheets (e.g., enrollment records, progress notes)
• Maintain confidential communication and records management
• Create newsletters, calendars for residents and flyers/materials informing residents of services and community issues
• Travel to sites throughout assigned regions to provide housing advocacy and assist in eviction prevention
• Provide follow‑up on five‑day pay or…