More jobs:
Travel Quality Ops Lead — AI-Driven QA & Coaching
Job in
McLean, Fairfax County, Virginia, USA
Listed on 2026-09-07
Listing for:
Information Technology Senior Management Forum
Full Time
position Listed on 2026-09-07
Job specializations:
-
Quality Assurance - QA/QC
QA Specialist - Analyst/Manager
Job Description & How to Apply Below
Capital One Travel is seeking a Sr. Associate to lead quality operations across the travel call center network, transforming QA into a proactive driver of agent proficiency and service quality.
You will own the QA rubric, run global calibrations, and leverage data-driven insights to close feedback between Quality, Operations and Training. You will manage and scale a high-impact quality program, supervise BPO partners, and drive continuous improvement through coaching, analytics, and AI-enabled
#J-18808-LjbffrTo View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×