Senior Salesforce QA Engineer _ Banking & Member Servicing

Location: Mclean, VA

Employment Type: Full Time

Work Arrangement: Onsite

Job Description

We are seeking a Senior Salesforce QA Engineer with strong banking or credit union experience and hands‑on expertise testing Salesforce applications used by Member Service Representatives (MSRs), contact center agents, and branch staff.

• Salesforce Service Cloud testing experience
• Salesforce application testing (minimum 3+ years)
• Testing Salesforce customizations:
  • Lightning Web Components (LWC)
  • Salesforce Flows
  • Validation Rules
  • Approval Processes
  • Apex business logic
• API testing using Postman or equivalent tools
• Strong understanding of:
  • API authentication
  • Request/response validation
  • Error handling
  • HTTP status codes
• SOQL and SQL for data validation
• Test automation experience using:
  • Selenium
  • Playwright
  • Provar
  • Equivalent automation frameworks
• End-to-end integration testing across multiple platforms
• Data validation, reconciliation, and synchronization testing
• Security testing:
  • Profiles
  • Permission Sets
  • Sharing Rules
  • Field-Level Security
  • Audit History
• Defect investigation and root cause analysis
• Experience with:
  • Browser Developer Tools
  • Logs analysis
  • API response analysis
  • Correlation identifiers
• Jira and Xray (or equivalent test management tools)
• Agile delivery methodologies
• CI/CD-based regression testing execution

• Strong Banking or Credit Union domain experience
• Experience testing applications used by:
  • Member Service Representatives (MSRs)
  • Banking Customer Service Representatives
  • Contact Center Agents
  • Branch Employees
• Understanding of Member Servicing workflows:
  • Member Search
  • Identity Verification
  • Member 360 Views
  • Account Inquiries
  • Profile Maintenance
  • Service Requests
  • Escalations
  • Interaction History
• Knowledge of Banking Products and Services:
  • Deposits
  • Consumer Lending
  • Loans
  • Cards
  • Payments
  • Transfers
• Understanding of Member/Customer Account Relationships
• Service Request Lifecycle Management
• Salesforce Service Console functionality:
  • Case Management
  • Routing
  • Queues
  • Assignment Rules
  • Entitlements
  • SLA Management
  • Knowledge Articles (Guided Workflows)
• Experience validating integration between Salesforce and downstream banking systems
• Strong risk identification and independent test ownership capabilities
• Ability to design negative, boundary, and exception test scenarios
• Ability to assess business impact and communicate release risks effectively

The candidate must understand how representatives access member information, fulfill service requests, resolve cases, and support lending and deposit activities. This role requires independent test ownership, strong integration testing skills, and the ability to identify risks beyond documented requirements.

• Own test planning, scenario design, execution, defect management, regression testing, and release readiness for Salesforce member servicing applications.
• Validate representative workflows, including member search, identity verification, Member 360 views, account inquiries, profile maintenance, service requests, escalations, and interaction history.
• Test banking journeys involving deposits, loans, cards, payments, and transfers, including exceptions, reversals, and downstream updates where applicable.
• Validate Salesforce Service Console functionality, including case creation, routing, queues, assignment rules, entitlements, SLAs, knowledge articles, and guided workflows.
• Test Salesforce configurations and customizations, including LWC, Flow, validation rules, approval processes, and business logic implemented in Apex.
• Perform end-to-end testing across Salesforce, Mule Soft APIs, core banking platforms, document management systems, and other connected applications.
• Verify data mapping, accuracy, reconciliation, and synchronization; investigate missing, delayed, duplicate, or inconsistent transactions and records.
• Validate profiles, permission sets, sharing rules, field-level security, sensitive member data access, and audit history.
• Design negative and boundary scenarios covering API failures, timeouts, retries, duplicate submissions, concurrent updates, and interrupted servicing sessions.
• Build and maintain automated regression tests, support UAT with servicing teams, and provide clear test evidence and release recommendations.

• 6+ years of software QA experience, including 3+ years testing Salesforce and substantial banking or credit union application experience.
• Direct experience testing applications used by member service…