Jewelry Manager

Overview

Who We Are Saks Fifth Avenue is a leading destination for luxury fashion, driven by a mission to help customers express themselves through relevant and inspiring style. Since its inception in 1924, the company has delivered one-of-a-kind shopping experiences, featuring an expertly curated assortment of fashion and highly personalized customer service. Its unique approach combines an emphasis on the digital customer experience with a strong connection to a network of 33 extraordinary locations across North America for seamless, all-channel shopping.

Saks Fifth Avenue is part of Saks Global’s portfolio of top luxury retail brands and real estate assets.

You Will Be As the Jewelry Sales Manager, you possess total ownership of the sales experience within your Saks Fifth Avenue store and occupy a critical role in the achievement of the company’s objectives. You facilitate partnerships across functions and leverage team skills to build a customer-centric sales experience, while stewarding the Saks Fifth Avenue brand. You drive sales by developing the clienteling skills and selling behaviors of a team of high-performing direct reports.

You maintain high visibility on the selling floor to coach and develop the selling force, and you refine the art of connecting with clients to build sustainable relationships through exceptional service and regular outreach. You oversee onboarding, training, ongoing education, and performance management of the selling team to foster teamwork and achieve the stores goals.

CLIENT DEVELOPMENT - Jewelry, Client Development Manager works closely with each Style Advisor to ensure they successfully:

• Relentlessly and consistently deliver memorable client experiences to all; plan client appointments to maximize results.
• Maximize every appointment with a client and those of the clients network.
• Inform clients of in-store events to enhance their experience of Saks and increase engagement and loyalty.
• Identify patterns in client spend and identify opportunities to increase wallet share.
• Increase new client acquisition by leveraging various marketing tools such as ccA+, social media platforms, referrals and networking.
• Ability to pivot priorities based on business needs.

• Establish deep relationships with clients and drive repeat business to achieve sales goals and event goals.

- Jewelry, Client Development Manager coaches their Style Advisor to use technology and data to drive their business and develop a growth mindset of:

• Building their personal brand as a fashion authority through proactive marketing and outreach.
• Strategically leveraging social media platforms to promote themselves as a fashion influencer and broaden connections beyond the client base.
• Using multiple channels of technology to strengthen existing relationships and drive new client acquisition.
• Using a clienteling tool to stay connected with the client and make targeted recommendations based on shopping history and preferences.
• Using technology to deliver 24/7 service.
• Taking initiative to stay informed on new merchandise deliveries in the store to maximize selling potential.

• Ability to manage special order and repair process lifecycle
• Fluency in jewelry inventory management system
• Activate and record client sales involving Warranty and/or designer Certificate of Authenticity
• Act as a on-floor leader to help resolve client issues and support the general running of the selling floor
• Provide a comfortable and welcoming shopping environment for the client by ensuring ongoing maintenance of the selling floor, fitting rooms and customer areas, filling in merchandise and recovering the floor as needed.

• Opportunity to work in a dynamic fast-paced environment at a company experiencing growth and transformation
• Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate
• Comprehensive benefits package for all eligible full-time employees (including medical, vision and dental)
• An amazing employee…