Fulfillment Manager

Schedule: Full time

Availability: Morning, Afternoon, Evening (Includes Weekends)

Age Requirement: Must be 18 years or older

Location: McLean, VA

Address: 1835 Capital One Drive South

Pay: $22.75 - $23.50

Bonus: Up to $1,500

In this role, you will lead the eCommerce team that provides incredible knowledge-based service, makes meals and party planning easy, and accurately and efficiently fulfills eCommerce orders containing a variety of our great tasting products. Partnering with various departments around the store, you will ensure efficient eCommerce operations and seamless and positive pickup and delivery experiences for our customers.

• Manage and develop a team of employees, engage in meaningful conversations, build trusted relationships, and provide the resources, feedback, and development opportunities they need to be successful.
• Foster incredible knowledge-based service by creating excitement around new programs, meal and party planning solutions and products, identifying and implementing ways to build positive customer relationships and improve the shopping experience.
• Manage all department operations including efficiency, ordering, inventory, handling product or vendor related concerns, ensuring sales, contribution, diversity, development, and retention goals are met and using financial analysis, experience and knowledge to make decisions that increase profitability and control expenses.
• Ensure the freshest, highest quality products are available, use knowledge of product, benchmarking, and trends to collaborate with other departments to align with merchandising standards, seasonal plans, company priorities.
• Ensure the team properly uses equipment and handles products, keeps accurate logs, follows department job aids, food safety, human safety, 5S guidelines, and complies with Wegmans Policies, federal and state laws.
• Educate customers and employees about eCommerce products and services that include grocery, meal and party planning solutions.
• Oversee total department operations, ensuring internal programs are executed, important information is communicated, expenses are controlled, and resources are appropriately allocated.
• Maintain consistency of operations; champion eCommerce business, troubleshoot and resolve concerns; build relationships throughout the store; effectively communicate goals and expectations.

• 2 or more years of experience interviewing, performance management, employee development and managing financials.
• Passion for food and people; enthusiasm and knowledge for relevant products and services.
• Systems aptitude; familiarity and comfortability with technology (web, mobile, etc.).

• Experience overseeing the daily operations of a large team and/or a multi-area department.
• Experience with a fulfillment operations.
• Ability to quickly learn and adapt to new situations and subject matters.

Certain eligibility requirements must be satisfied, and offerings may differ based on area or the company and/or position.

Wegmans is an Equal Opportunity Employer. We recruit, hire, train, and promote without discrimination due to age, race, color, religion, sex, sexual orientation, national origin, citizenship, disability, military leave or veteran status, genetic information, or any other status protected by applicable federal, state or local law.