Retail Lead - Tech Demos & Team

Job Overview

Meta Lab Retail is transforming how people connect with technology in high‑traffic, premium shopping environments in Tysons Corner Center. Our team will bring Meta Smart Glasses and Quest mixed‑reality experiences to life through interactive demos and engaging, hands‑on customer moments.

As the Assistant Manager, you’ll partner closely with the Store Manager to support and develop a high‑performing retail team while keeping daily operations running smoothly. You’re someone who enjoys solving problems, communicating clearly, and creating a space that feels organized, welcoming, and customer‑ready. In this role, you’ll help coach the team, maintain strong operational flow, and look for opportunities to improve processes and performance.

You’ll also play a key part in supporting hands‑on demos that help customers explore our wearable and mixed‑reality products and see how they fit into their lives—bringing the Meta brand to life through an engaging and immersive in‑store experience.

Salary: $65,000 – $70,000 per year

• Biweekly pay plus retention bonus
• Health and wellness benefits plan
• Paid time off and holiday
• 401(k) with employer matching
• Paid training
• Referral bonus
• Tax savings with flexible spending accounts for parking, transit, dependents, and healthcare cost
• Opportunity to work with a growing company that actively rewards and promotes its employees

• Manage the overall operation of the location, including opening, closing, inventory management, logistics, retail technology, Point of Sale, cash handling, and weekly and daily report outs on operational performance
• Develop and execute various operational strategies to streamline processes within the retail store
• Be the boots on the ground in partnership with Meta’s tech team to ensure all customer experiences are working correctly and maintained
• Support the Retail Manager in performance management of the team
• Lead when the Store Director is not present
• Expert in our client’s industry leading products, sold in the retail store
• Other tasks as assigned by management

• High School Diploma or equivalent requirement
• 3+ years of retail management experience requirement
• 3+ years customer‑facing experience in retail requirement

• Exemplary interpersonal communication skills including soft, written, verbal and conflict resolution
• Ability to build and foster business relationships at multiple levels and independent capabilities
• Ability to show patience, tact and remain calm under pressure
• High level of initiative and self‑motivation with a continued drive to learn
• Strong time management and organizational skill
• Ability to practice good judgment in analyzing information, strategic/critical thinking and decision making
• Fluent in Google Workspace Suite & Office 365 including Outlook, Excel & Power Point
• Flexible availability with the ability to be on‑call as needed

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, employees are required to engage with customers while talking, standing, walking, and conducting demos of our client’s products, which includes repetitive use of hands, arms, legs and gripping.

• Frequently lift and carry up to 25 pounds
• Occasionally lift and carry up to 50 pounds
• Maintain continuous hand/eye coordination and fine manipulation
• Work comfortably with a variety of lighting conditions, including occasional flashing or contrasting light patterns