Club Fitter - Golfdom

Job Details

Job Location:

McLean, VA 22102
Position Type:
Full Time
Job Category:
Club Fitting

Cool Clubs and Golfdom are part of the Worldwide Golf family of brands. Worldwide Golf has over 95 stores in 25+ states. The Cool Clubs Fitter will utilize our patented, top of the line club fitting technologies. Worldwide Golf is one of the largest golf retailers in the world, giving you more opportunities for growth and mobility. We have been in business over 50 years and are still growing!

We offer paid vacation, 401(k) matching, and health benefits with company contribution to the HSA for full‑time employees. All employees receive a strong employee discount and golf‑specific training and learning opportunities.

The Cool Clubs Fitter at Golfdom promotes and maintains a store culture that aligns with Worldwide Golf’s values, including the “Sure No Problem” philosophy, which places the customer first and ensures a memorable experience. The role involves performing golf club fittings for a wide range of players, supporting store operations, and maintaining high product knowledge.

• General Responsibilities
  Demonstrate excellent customer service, process information and merchandise through computer and POS systems, assist with floor moves and housekeeping as needed, improve processes once fully trained, and perform any other duties as assigned by management.
• Club Fitting
  Own all aspects of the fitting process (customer service, technology, sales, etc.), fit customers using the good/better/best process and recommend proper clubs, and accurately document all fitting information in the fitting software.
• Follow Through
  Remain in contact with customers during the build process when necessary, collaborate with builders on fitting/building challenges, and address customer concerns promptly for customer satisfaction.
• Order Tracking
  Fluently understand the order tracking system, enter all orders into the system upon placement, provide order updates to customers as needed, and update the system for pick‑ups and notes.
• Club Repair
  Perform loft and lie adjustments, re‑grip clubs for store customers when able, and assist the build shop with light club repair when able.
• Front of House
  Greet customers, answer phones and manage voicemail, book fittings and manage the fitting calendar, help the customer service representative manage the pick‑up closet, and assist with general store cleanliness.
• Other Duties
  Maintain a high level of product and industry knowledge, keep the individual desk clean and organized, and utilize all safety protocols and equipment as set forth by the employee handbook and company policy.

• Knowledge of golf equipment and shafts
• Understanding of ideal golf ball launch characteristics
• General knowledge of club repair
• Proficient computer skills, including Microsoft Office and POS experience

• Experience with Track Man or similar launch monitor technology
• Retail sales experience
• Customer service experience
• Excellent time management skills
• Excellent phone etiquette skills
• Ability to work in a team environment

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