Crew Member, Retail

Overview

Position:
Site Manager or Assistant Site Manager (varies based on business need)

Location:

FLAG
027-McLean-Old Domini, 6814 Old Dominion Dr, Mc Lean, VA 22101, USA

EFFECTIVE DATE: 6/1/2025

• Safely and effectively operate car wash equipment including front wash, back wash, and vacuum
• Greet and engage customers with enthusiasm; support membership sales and product upsell in the absence of a Customer Service Advisor (CSA), ensuring consistent customer experience
• Guide vehicles safely into and out of the tunnel, ensuring proper alignment and wash readiness
• Perform vehicle inspections prior to entry to identify visible damage and prevent claims
• Prep vehicles by removing trash, vacuuming interiors, and wiping surfaces to enhance tunnel performance
• Dry, polish, and detail vehicles interior and exterior when applicable, including express and full-service options
• Explain and promote wash packages, memberships, and current promotions as needed
• Rotate between responsibilities (vacuum, tunnel, drying, kiosk) based on business needs and manager direction
• Assist in opening and closing duties, including basic maintenance checks and site organization
• Perform general site cleaning and upkeep, sweeping lots, emptying trash, and maintaining cleanliness of equipment and customer areas
• Perform routine cleaning and maintenance tasks including but not limited to pit cleaning, vacuum bag/station cleaning, tunnel upkeep, dumpster cleaning, and removal of debris to ensure a safe, clean, and operational car wash environment
• Perform duties as assigned, including operational and cleaning tasks that support site, shop, or store upkeep
• Follow all safety standards, operational procedures, and company policies
• Perform other duties as assigned to support the team and site performance

• High School Diploma or equivalent preferred, not required
• Must be at least 16 years of age (or older where required by law or safety regulations)
• Valid driver’s license preferred (may be required depending on location and responsibilities)
• Previous experience in customer-facing or outdoor role preferred, not required
• Must be able to successfully pass a background check in accordance with company policies and applicable laws

• Working knowledge of car wash operations and equipment functionality
• Familiarity with membership programs and wash packages
• Understanding of basic vehicle surfaces and proper cleaning techniques

• Strong customer service skills with the ability to create joyful, memorable guest experiences
• Effective verbal communication, especially when directing vehicles or addressing guest questions
• Basic sales skills to support membership promotion and upselling when needed
• Organizational and multitasking skills in a high-volume, outdoor work environment

• Ability to adapt quickly and shift between tasks based on operational needs
• Ability to work both independently and as part of a team
• Ability to stay alert and safety-focused while working around moving vehicles and machinery
• Ability to follow directions, retain training, and work efficiently with minimal supervision
• Ability to maintain a cheerful outlook and professional demeanor during high-traffic periods
• Ability to work flexible hours, including evenings, weekends, and holidays

• Ability to walk, stand, and move, often on uneven, moving and/or wet surfaces through site for several hours at a time
• Ability to stoop, crouch, bend frequently, and constantly using fingers, hands, and arms including occasional ascending and descending a ladder
• Ability to twist, carry, reach, push, and pull frequently
• Ability to lift and carry 50 pounds without assistance for work-related materials
• Ability to work outdoors and be efficient in all weather conditions
• Ability to work on your feet in a fast-paced, physically active environment
• Must be able to work in an environment with varying noise levels, including loud sounds from machinery, tools, or high-traffic areas
• Use of personal protective equipment (gloves, eyewear, etc.) as required
• Flexibility to work non-traditional hours, including evenings and weekends, as business needs…