Client Relationship Professional

Position Overview

Join Freddie Mac’s dynamic Client Relationship Management (CRM) team and be at the forefront of transforming the housing industry! As a key liaison between Single‑Family Seller Engagement and various business units, you’ll champion client needs and contribute to the division’s commitment to excellence. In this pivotal role, you’ll act as an advisor to our seller account management teams, directly engaging with sellers to build strong partnerships and drive growth.

If you thrive in a collaborative environment, embrace change, and are motivated by self‑direction, this is your opportunity to make a real impact.

At Freddie Mac, we’re dedicated to making home ownership possible for millions. Our Single‑Family Seller Engagement Relationship Managers are trusted advisors for both internal and external clients, delivering exceptional customer service and innovative solutions. Your contributions will directly influence customer satisfaction, business growth, and Freddie Mac’s mission to lead the housing industry. You’ll work alongside passionate professionals who value teamwork, creativity, and continuous improvement.

The talent who joins the team will be a client champion – advocating for our sellers to ensure their needs are met. As a tactical expert, you will provide hands‑on support, resolve issues, monitor contracts and manage routine processes to keep operations running smoothly. Foster a positive, high‑performing team environment that embraces flexibility, innovation and resourcefulness. The CRM will also be instrumental as a relationship architect – building lasting partnerships with sellers, internal teams and leadership, driving the success of our Account Executives and their designated region/POD by driving tool adoption and executing on strategic plans – ultimately, impacting client happiness and increased sales to Freddie Mac.

• 2–4 years’ experience in the primary/secondary mortgage market or equivalent GSE roles
• Proficiency with CRM platforms (Salesforce preferred)
• Skilled in Microsoft Word, Excel, and Power Point
• Strong analytical and problem‑solving abilities
• Project management experience is a plus
• Exceptional communication, interpersonal, and organizational skills
• Ability to prioritize and deliver results under tight deadlines

• Serve as a trusted advisor to account executives, supporting meeting preparation, execution, and follow-up
• Demonstrate flexibility and adaptability in a fast‑paced, changing environment
• Collaborate on strategic account planning and execution for optimal results
• Maintain high satisfaction levels with clients, account executives, and cross‑functional teams
• Provide tactical support, issue resolution, and contract management
• Embrace a team‑oriented culture focused on client success and continuous improvement

We consider all applicants for all positions without regard to gender, race, color, religion, national origin, age, marital status, veteran status, sexual orientation, gender identity/expression, physical and mental disability, pregnancy, ethnicity, genetic information or any other protected categories under applicable federal, state or local laws. We will ensure that individuals are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Please contact us to request accommodation.

Freddie Mac offers a comprehensive total rewards package to include competitive compensation and market‑leading benefit programs. Information on these benefit programs is available on our Careers site.

This position has an annualized market‑based salary range of $74,000 - $112,000 and is eligible to participate in the annual incentive program. The final salary offered will generally fall within this range and is dependent on various factors including but not limited to the responsibilities of the position, experience, skill set, internal pay equity and other relevant qualifications of the applicant.