Named Account Executive, Education

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword – it’s a way of life. We’re looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce’s core values at the heart of it all.

Applications will be accepted until 07/31/2026.

As a Named Account Executive specializing in selling into Enterprise Higher Education customers, you will play a critical role in establishing and nurturing strong relationships with these organizations. Your primary goal is to understand their unique requirements, demonstrate the value of Salesforce products, and assist them in achieving mission‑critical objectives.

• Cultivate and maintain enduring relationships with Higher Education clients.
• Utilize data analysis to pinpoint areas for improvement and make data‑driven recommendations.
• Provide regular progress updates to management regarding client accounts.
• Monitor and report on key performance metrics, including client retention and revenue growth.
• Maintain a high level of client satisfaction by consistently exceeding expectations.
• Work collaboratively with internal teams to devise solutions for complex challenges.
• Address and resolve client issues in a timely and efficient manner.
• Keep clients informed about new product features, updates, and enhancements relevant to their needs.
• Identify growth opportunities within existing accounts and work toward expanding Salesforce services.
• Collaborate closely with clients to formulate customized account strategies.
• Educate clients on how Salesforce can empower them to streamline operations and enhance service delivery.
• Stay informed about industry trends, government regulations, and competitive offerings.
• Develop an in‑depth understanding of Salesforce products and solutions.
• Conduct regular meetings and check‑ins to assess client satisfaction and identify areas for improvement.
• Act as the primary point of contact, ensuring client inquiries and concerns are addressed promptly.

• 7‑10+ years of quota‑carrying software or technology sales and account management experience, ideally with Higher Education customers.
• Ability to work well within a matrixed environment alongside client directors, solution engineers, executives, and other partners.
• Highly driven individual with a focus on execution, a strong sense of urgency, and a belief in Salesforce’s mission.
• Business curiosity paired with technical ability to address customer data challenges and earn trust.
• Solution‑selling mentality: develop a plan and solution, articulate value, and navigate the complexities of customers to drive revenue.
• Education:
  
  Degree or equivalent relevant experience required. Experience will be evaluated on core competencies such as leadership, military service, or volunteer roles.

If you need a reasonable accommodation during the application or recruiting process, please submit a request via the Accommodations Request Form.

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