Assistant Relationship Manager

Assistant Relationship Manager

As a member of the Dealer Sales Pod, the ARM is responsible to leverage the Sales System & Protocol to ensure the overall interaction between the Dealer and Capital One is an iconic experience.

• Serve as the main point of contact for dealer customer service escalations.
• Provide high touch concierge service.
• Develop a deep understanding of our products and programs, mine dealer pings, and proactively support other Sales Pod members to improve conversations with dealers.
• Cultivate positive relationships with dealer customers to become the dealer’s point of contact for all service and execution needs.
• Act as a support and administrative coordinator between Capital One and dealership customers.
• Manage and resolve outstanding dealer sales items such as dealer agreements, dealer product cancellations, title issues, dealer receivables, and other dealer‑facing items.
• Engage in high-level dealer communication via inbound and outbound phone calls, email, and dealer messaging.
• Leverage a broad variety of systems and internal teams to resolve dealer issues.
• Educate Dealer Customers on Capital One Auto Finance’s programs, tools, platforms, policies and procedures.
• Collaborate cross-departmentally to solve problems and be the primary dealer contact for all internal Dealer POD funding, sales, and administrative escalations.
• Support sales partners with business development by communicating opportunities, scheduling sales appointments, solving dealer-related problems, and collaborating to grow business.

Energetic, fun, and effective communicator. Strong multitasking, efficient typing, and attention to detail are essential. Experience or interest in quality assurance and process management is a plus.

Available ~3 Saturdays a month as needed to cover dealer inquiries and escalations with Tuesday, Wednesday or Thursday off. In‑office 5 days a week for the first 90‑day training period. Potential to work up to 2 Sundays a month with Tuesday, Wednesday or Thursday off.

• Basic: High school diploma, GED or equivalent certification.
• Preferred: Associate’s degree; 2+ years of sales or customer service experience.
• No sponsorship for employment authorization is available for this position.

McLean, VA: $69,100 – $78,900 annually. Salary varies by location and will be specified in the offer letter.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well‑being.

Capital One is an equal opportunity employer (EOE, including disability and veteran), committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace.