Maintenance Technician - Regional Operations Specialist

Position Overview

Regional Operations Specialist - Maintenance Technician, based in the DC Metro area. The specialist will assist in the maintenance operational success throughout the KETTLER portfolio and will require local and multi-state travel. Responsibilities include adapting quickly, assessing needs, demonstrating excellent customer service, and maintaining community curb appeal, preventative maintenance, resident and common area service requests, and physical site operations.

Compensation: $25.00 - $30.00/hour.

• Paid Time Off
• Health, Dental, Vision insurance;
  Life Insurance;
  Prescription coverage
• Tax-Advantaged Spending Accounts (HSA or FSA)
• 401(k) retirement plan with company match

• Handle multiple residential service requests daily.
• Respond to resident requests for maintenance and service within HVAC, electrical, plumbing, and appliance repair, troubleshooting and taking appropriate action to repair and restore service within quality and time standards; escalates problems to supervisor or outside contractor as necessary.
• Participate in all maintenance projects.
• Prepare vacant units for market-ready status through turnover repairs and improvements.
• Perform preventive maintenance repair on all systems at the property.
• Perform general repair of property grounds, apartments, and building exteriors.
• Demonstrate customer service skills by treating residents and others with respect, answering resident questions, responding sensitively to complaints, and completing assigned work orders efficiently and urgently.
• Other duties as assigned.

• EPA/CFC Type I & II certifications preferred – must obtain within 90 days from hire date.
• 1 year of apartment, hotel, or facilities maintenance experience with intermediate knowledge of HVAC, appliance, electrical, and plumbing repair.
• Valid Driver’s License and must be able to commute to scheduled property within the DMV region as assigned.
• Outstanding customer service and focus on providing residents with timely and accurate responses.
• Flexibility to undertake regional travel outside the market when required.
• Must have personal/reliable transportation to respond to on-call emergencies as they occur.
• Must carry a cell phone as required for on-call maintenance.
• Ability to use a computer.
• Good English communication skills, both verbal and written.
• Physical ability to walk the grounds and apartments, ascend stairs around the property, lift 60 lbs., climb ladders over 10 feet, and perform other general physical activities.