Senior Salesforce Developer

Must Have Technical/Functional Skills

• 5+ years of hands–on experience as a Salesforce Developer
• Strong expertise in Salesforce Service Cloud
  , Omni-Channel
  , and Lightning (LWC)
• Hands–on experience integrating Genesys (CTI / Cloud CX) with Salesforce
• Proficiency in Apex, SOQL, Triggers, REST/SOAP APIs
  , and Salesforce security model
• Experience with call center workflows: voice, chat, email, and digital channels
• Strong problem‑solving skills with experience in production support and incident resolution
• Ability to work independently and collaborate across onshore and offshore teams

• Experience in Financial Services Cloud or BFSI domain (Lending / Mortgage preferred)
• Knowledge of Salesforce Dev Ops tools (Copado, Gearset, Jenkins, etc.)
• Experience working with CMS, chatbots, or AI‑assisted service features
• Salesforce certifications (Platform Developer I/II, Service Cloud Consultant)
• Design, develop, and implement Salesforce solutions using Service Cloud
  , Experience Cloud
  , and Omni-Channel capabilities
• Integrate Genesys Contact Center with Salesforce CTI for voice, chat, and digital interactions
• Configure and customize Omni-Channel routing, agents, queues, skills‑based routing, and service consoles
• Develop Apex classes, triggers, Lightning Web Components (LWC), and Aura components as required
• Implement and support Salesforce CTI, APIs, and real-time integrations with Genesys and other enterprise systems
• Collaborate with Business Analysts and UX teams to deliver intuitive, member‑facing solutions
• Support production issues, provide root cause analysis, and implement sustainable fixes
• Ensure solutions adhere to Salesforce best practices, security guidelines, and performance standards
• Participate in code reviews, deployments, and CI/CD processes