ServiceNow Developer - HRSD

Job Family: SAAS/PAAS/Cloud Application Development

Travel Required: Up to 10%

Clearance Required: Ability to Obtain Public Trust

• Support the development and implementation of Service Now HRSD solutions by translating business requirements into technical designs.
• Configure and enhance Service Now applications, focusing on HRSD capabilities such as case management, employee service center, and knowledge management.
• Collaborate with business analysts, senior developers, and architects to deliver solutions aligned with requirements and platform best practices.
• Develop and maintain Service Now components, including workflows, forms, catalogs, and integrations under guidance from senior team members.
• Assist in troubleshooting and resolving technical issues, including debugging and fixing defects.
• Participate in testing activities, including unit, system, and integration testing to ensure solution quality.
• Support code reviews and quality assurance efforts, incorporating feedback to improve development practices.
• Contribute to technical and functional documentation, including design documents and knowledge articles.
• Participate in demos and sprint reviews, showcasing developed functionality to stakeholders and product owners.
• Assist with platform upgrades and patching activities, including regression testing and issue resolution.
• Stay current with Service Now features and HRSD capabilities to support continuous learning and improvement.

• Active PUBLIC TRUST or SECRET clearance, or ability to obtain one prior to onboarding.
• Ability to commute to client or corporate offices within the Washington, DC metro area 2–3 days per week.
• 2–4 years of professional experience, with exposure to Service Now development or similar platforms.
• Bachelor’s degree in an IT-related field (or equivalent experience).
• Service Now Certified System Administrator (CSA) certification (or working toward certification).
• Working knowledge of Service Now platform, with a focus on HRSD or related modules preferred.
• Familiarity with scripting and development concepts, such as JavaScript and Service Now scripting (Glide).
• Basic experience with Flow Designer, Integration Hub, or similar tools.
• Understanding of Software Development Lifecycle (SDLC) concepts and Agile methodologies.
• Exposure to web services and integrations (REST/SOAP) is a plus.
• Strong problem‑solving and analytical skills, with attention to detail.
• Good written and verbal communication skills, and ability to collaborate in a team environment.
• Ability to manage multiple tasks and priorities in a fast‑paced environment.

• Service Now Certified Implementation Specialist (CIS) certifications, preferably CIS-HR.
• Basic experience with integrations, including REST, SOAP, or MID Server.
• Agile certifications (e.g., Scrum Fundamentals) or project experience in Agile teams.
• Understanding of Federal HR processes and systems.
• Strong interpersonal skills and willingness to learn from senior developers and team members.

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Parental Leave
• 401(k) Retirement Plan
• Group Term Life and Travel Assistance
• Voluntary Life and AD&D Insurance
• Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts
• Transit and Parking Commuter Benefits
• Short-Term & Long-Term Disability
• Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach
• annual membership
• Employee Assistance Program
• Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and  protection, etc.)
• Position may be eligible for a discretionary variable incentive bonus

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.