Forward Deployed Engineer; FDE - Public Sector, Nonprofit & Education

Overview

Salesforce is hiring Forward Deployed Engineers to design, build, and deploy agentic AI solutions directly inside enterprise customer environments. The role involves partnering with Deployment Strategist and working on production deployments for public sector, higher education, or nonprofit clients.

• Ship real customer solutions using AI tools such as Cursor, Claude, Vibes, and other Salesforce coding products.
• Collaborate with Senior Forward Deployed Engineers and a Deployment Strategist on real‑time, high‑impact projects.
• Own technical components end‑to‑end from architecture choice to deployment, validation, and observability in production.
• Build and integrate data pipelines on Salesforce Data 360, Snowflake, Databricks, and other customer data platforms.
• Model data, ship pipelines, and validate outputs to meet customer requirements.
• Build and maintain agent performance dashboards and KPI reporting to track deployment health and business outcomes.
• Contribute proofs‑of‑concept and MVPs that move from sketch to deployable in days, not months.
• Co‑build alongside customers and partners, sharing best practices and enablement.
• Surface platform gaps, edge cases, and field insights to senior Engineers and the product team.
• Partner with the Deployment Strategist to translate customer business challenges into ship‑ready agentic solutions.

• Degree in Computer Science or a related field.
• 3+ years of software engineering or technical delivery experience (6‑10 years for senior levels) with at least one production system you can walk through.
• Prior customer‑facing technical delivery experience (consulting, professional services, or forward‑deployed engineering) is required.
• Proven experience managing and delivering projects within Public Sector, Higher Education, or Nonprofit environments.
• Fluency in at least one of Python, JavaScript/Type Script, Java, or Apex and willingness to learn additional languages as needed.
• Hands‑on experience with large‑scale language models and prompt engineering, with the ability to explain prompt failures and optimizations.
• Deep understanding of data modeling, APIs, and integration patterns sufficient to design, not just consume, them.
• Strong communication skills to engage with sales teams and customer architects.
• Track record of shipping quality code and evaluating AI outputs with engineering rigor.
• Continuous curiosity about the evolving AI and data landscape, and a willingness to pilot new tools and models.
• Comfortable with ~25% travel to collaborate directly with customers.
• Ability to thrive in a collaborative, fast‑moving environment and contribute to team building.

• Salesforce platform experience or certifications (Administrator, Platform Developer I, Agentforce Specialist).
• Familiarity with agent frameworks such as Lang Chain or Llama Index and orchestration patterns.
• Hands‑on experience with cloud data platforms (Snowflake, Databricks, Big Query).
• Experience across specialist AI delivery areas: data engineering, platform architecture, or headless deployments.

• Time‑off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance.
• 401(k) with company matching and employee stock purchasing program.
• Access to continuous learning and professional development resources.

If you need a reasonable accommodation during the application or recruiting process, please submit a request via the Accommodations Request Form.

Salesforce is an equal‑opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. We believe in equality for all and aim to create a workplace that is inclusive and free from discrimination. All employees and applicants are assessed on the basis of merit, competence, and qualifications without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law.

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