ServiceNow Developer ​/ Technical Lead | Hybrid - Contract

Servicenow Developer / Technical Lead (Contract)

Location:

Hybrid - Rockville, MD or Tysons, VA (3 days onsite per week)

About the Opportunity

Our client is seeking an experienced Service Now Developer / Technical Lead to support and enhance its enterprise Service Now platform. This role is ideal for a hands-on technical professional who can translate business requirements into scalable Service Now solutions while driving platform stability, automation, integrations, and continuous improvement.

The successful candidate will work closely with product management, business stakeholders, and engineering teams to develop and maintain mission-critical Service Now applications, with a strong focus on Governance, Risk, and Compliance (GRC/IRM) solutions.

• Design, develop, configure, and maintain Service Now solutions and applications.
• Translate complex business requirements into technical designs and scalable platform solutions.
• Configure and customize Service Now components, including tables, workflows, business rules, UI policies, forms, and security roles.
• Develop integrations between Service Now and enterprise systems using REST APIs and existing Service Now integration frameworks.
• Support implementation of AI-enabled capabilities and automation across the platform.
• Design and maintain dashboards, reports, work spaces, service portals, and data visualizations.
• Participate in platform upgrades, patch testing, regression testing, and release management activities.
• Develop and maintain Automated Test Framework (ATF) scripts and testing processes.
• Troubleshoot production issues and perform root cause analysis to ensure platform reliability.
• Manage change requests and deployment activities through JIRA and Service Now best practices.
• Create technical documentation and provide training and support to end users and stakeholders.
• Identify opportunities for process improvements and platform optimization.

• Bachelor's degree in Computer Science, Engineering, Information Technology, or related field (or equivalent experience).
• 4+ years of software development or IT experience.
• 3+ years of hands-on Service Now development experience.
• Experience with Service Now IRM/GRC applications.
• Strong knowledge of Service Now platform configuration and customization.
• Experience developing integrations using REST APIs and web services.
• Proficiency with JavaScript and Service Now scripting.
• Experience delivering large-scale Service Now projects from design through implementation.
• Knowledge of Agile development methodologies and SDLC best practices.
• Excellent communication, collaboration, and problem-solving skills.

• Service Now Certified System Administrator (CSA) and/or Certified Application Developer (CAD).
• 8+ years of overall IT or software engineering experience.
• Experience with API development and enterprise integrations.
• Experience implementing or evaluating AI-powered features within enterprise applications.
• Experience supporting SaaS platforms such as NAVEX, Regology, Icertis, or iManage.
• Experience using JIRA, Confluence, and other Agile collaboration tools.