Admitting Clerk Representative PRN

Admitting Clerk (Onsite)

Admitting Representative assists patients in accessing healthcare services through pre-registration, registration, and check‑in. The representative is responsible for capturing accurate demographic and financial information through in‑person, electronic or telephone contact. The Admitting Representative courteously greets callers, determines the reason for their call, and answers questions or directs their requests to different departments as necessary.

• PRN (as needed)
• Shift varies (days, evenings, nights)
• Weekend and Holiday availability required
• Shift differential may apply

• Registration and admission process activities
• Provide outstanding customer service and communication to patients, visitors, and coworkers
• Identify patients presenting for services through review of identification, ensuring patient’s identity 100% of the time and, when applicable, generate wristbands
• Explain and obtain signatures for general consent, HIPAA Notice of Privacy Protection, and other consent forms 100% of the time
• Apply working knowledge of Medicare/Medicaid and third‑party insurance or acquire it within first 90 days
• Enter and verify accurate insurance information when available
• Scan patient information and signed consent forms into the electronic medical record 100% of the time
• Orient and educate admitted patients about their rights and provide a complete admission packet 100% of the time
• Assist medical providers and outpatient service departments with clerical tasks (PBX, page, scanning, etc.)
• Assist Emergency Room providers in arranging transportation for discharged patients
• Compile midday and midnight Pre‑Census Report as needed
• Assist with assembling patient visit paperwork (provider orders, insurance authorizations, lab results, etc.)
• Provide coverage in all registration areas (ER Admissions, Information Desk, Main Admissions, Wound Care Clinic, etc.)
• Other clerical duties as assigned

• Complete department daily checklist including pre‑registrations, registration file maintenance, and other tasks
• Scan required documents into patient’s electronic medical record
• Daily petty cash reconciliation

• Complete Health Stream education by the designated due date
• Model positive and professional interactions among staff, leadership, providers, patients, and visitors
• Read and respond to departmental and interdepartmental communications promptly
• Follow all hospital and departmental policies and procedures, including PPE usage
• Uphold HIPAA compliance
• Maintain personal presence characterized by honesty, integrity, and caring
• Foster collaborative relationships across departments
• Participate in professional development and educational activities
• Communicate time‑off requests by supervisor deadline
• Perform related duties as required

• A High School Diploma or equivalent and one year of satisfactory clerical experience
• Ability to commute/relocate if needed (in person only for Admissions)
• Ability to sit and work with a computer for extended periods
• Customer service oriented; ability to answer a multi‑line phone system and transfer calls if needed
• Self‑motivated and able to work independently or as part of a team
• Keyboard familiarity with minimum typing speed of 100 keystrokes (20 words) per minute
• Proficiency with Microsoft Office tools (Word, Excel, Teams, etc.)

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.