Centralized Service Administrator

Job Details

Job Location:

McPherson KS - McPherson, KS 67460

Job Category:
Service

Agri Vision Equipment Group and Prairie Land Partners (AVE-PLP, LLC) is a joint venture between two of the top John Deere Dealerships in the United States. By joining forces, we continue to lead the charge in technology, innovation, and best-in-class service and support for our respective customers. Our purpose is to lead agriculture in rural America. We credit our success to our knowledgeable, competitive, hardworking, and passionate employees that strive for excellence in everything they do.

We live out our Guiding Principles of Integrity, Servant Leadership, Courageous Innovation, and Performance. With over 100 years of experience in the agricultural industry we have a rich heritage, growth mindset, and entrepreneurial spirit. Today, we have a strong presence in numerous locations with our support spanning through western Iowa, eastern Nebraska, central and eastern Kansas, and northwest Missouri.

Look Forward. Adapt Often. Lead Always.

The Centralized Service Administrator is responsible for professionally facilitating the Company’s service admin process in ways that meet or exceed customer and company expectations and optimize service department profitability. The Centralized Service Administrator reports to the Aftermarket Support Manager.

• Monthly incentive opportunities to reward your performance
• Enjoy a consistent schedule - no holidays, nights or weekends!
• Work with a collaborative team in a growing, innovative organization

• Pro-actively manage ticket status and work with various location service teams to ensure that service tickets are closed quickly and that the company-wide service team meets and exceeds service WIP goals.
• Review work orders and quotes to ensure that documentation is clear and accurate, job codes are properly utilized, and all labor charges and parts are included on the repair order or quote ensuring that they are presented and closed in a timely and accurate manner.
• Work with service teams to review and correct daily timecard entries and provide insight and reports that result in increased labor performance and billed hours.
• Maintain data integrity by updating customer profiles with correct equipment, hours and other information as needed.
• Oversee the warranty process by ensuring pre-authorization, gathering of needed information, submission and follow-up of all warranty and PIP claims in a timely and effective manner.
• Support store achievement of sales goals using remote tools (including phone, video, texting, etc.) to sell customer inspections and promotions.
• Performs other duties as required and necessary to ensure the success of AVE-PLP.

• None.

• Ability to consistently promote, support, work, and act in a manner in support of AVE-PLP’s DNA.
• A clear sense of urgency and understanding of the importance this work has on the overall success of the location and Company.
• A positive, teamwork attitude and the ability to work in a fast-paced environment.
• Ability to provide exceptional customer service.
• High level of attention to detail and accuracy.
• Working knowledge of accounting practices.

• High School Diploma or General Education Diploma (GED) equivalent is required.
• Associate’s Degree in a business related field is preferred.

• Experience and proficiency with John Deere EQUIP software preferred.
• General understanding of John Deere mechanical/technical terms is preferred.
• An equivalent combination of education and experience may be substituted on a year for year basis.

• Must have reliable transportation.
• Must have and maintain a valid Driver’s License.
• Passing a driving record (MVR), criminal history background checks, employment verification, and drug screen will be required prior to the start of employment.

• Personal Protective Equipment (PPE) as required by the work location.
• Occasional exposure to moving mechanical parts; fumes or airborne particles and vibration.
• The noise level in the work…