Chargé de Clientèle et Service H​/F - CDI -Souffelweyersheim; H​/F

Job Title

Ford Alliance Automobiles, 95 employees, is looking for:
In the context of our development, we are recruiting on a permanent basis for our dealership in SOUFFELWEYERSHEIM (67), Customer Service Representative - Full Time - SOUFFELWEYERSHEIM

As a Customer Service Representative, you are the main contact for our clients for technical care and follow-up of workshop interventions.

• Client reception and care:
  In charge of welcoming the client in the after-sales service, you assess their needs and expectations to advise and propose the appropriate services.
• Definition of interventions:
  In agreement with the client, you inform the interventions to be carried out, establish and explain the maintenance and repair quotes.
• Workshop planning management:
  Organize and optimize the workshop load in coordination with the technical teams.
• Follow-up of works and quality:
  Ensure the follow-up of interventions, monitor the quality of the work done and the respect of the announced deadlines.
• Client information and relationship:
  Inform the client of the follow-up of their vehicle and present any complementary intervention necessary, in all transparency.
• Internal coordination:
  Work closely with the workshop and spare parts service to ensure a smooth and efficient handling.
• Vehicle return:
  Ensure the return of the vehicle by explaining the work done and ensuring the client's satisfaction.
• Administrative follow-up:
  Create and manage customer files, ensure the administrative follow-up of repair orders and associated invoices.

The impact of your role:
Your role is essential for the satisfaction and loyalty of our clientele. True link between the client and the workshop, you contribute directly to the image of Ford Alliance Automobiles. Through your professionalism, your pedagogy and your sense of service, you transform each workshop visit into a positive and lasting customer experience, in collaboration with the Customer Service and Reception Advisors.

Technical skills:

Experience:

Successful experience in a customer service representative, service advisor or equivalent position, ideally in the automotive sector or a technical service-oriented environment. Automotive knowledge:
Good understanding of the automotive environment and common technical interventions is highly appreciated. Computer:
Mastery of office tools and ease with management software (DMS). Communication:
Excellent oral and written expression, ability to explain technical elements in a clear and accessible way. Organization:
Ability to manage multiple files simultaneously and prioritize efficiently.

Listening, empathy:
Ability to listen actively, receive information and messages, show openness of mind and diplomacy. Autonomy:
Ability to take charge of one's activity without needing to be continuously supervised (if necessary, to request the other actors of the company). Reactivity:
Ability to react quickly in the face of events and unforeseen events, by prioritizing actions, according to their degree of urgency / importance.

38.5 hours/week Work in the day