Community Case Manager

• EMPLOYEE CONTRIBUTES TO POSITIVE WORK ENVIRONMENT WITH
  COWORKERS AND CUSTOMERS

CPA 1: CLINICAL WORK *

• Provide competent community based services in the community, school, and patient’s home, as assigned by supervisor and as specified in the patient’s treatment plan provided from a qualified mental health provider.
• Provide community based services based on the philosophies and principles of emphasizing patient’s strengths.
• Assist staff/clinicians in identifying, providing outreach to, and establishing rapport with new community based services patients.
• Communicate regularly with referral sources at admission, as needed during treatment, and at termination, if appropriate.
• Provide case consultation services and attend treatment meetings with internal staff and external agencies and organizations, as needed.
• Maintain clinical outcomes within Prairie View standards.
• Provide competent services to patients in Prairie View’s Summer Intensive Rehabilitation Program (SIRP).
• Provide community based services to the patient that comply with ethical standards and procedures.

Engage in the following patient centered community based activities as needed by each patient/family:

• Highlight patient/family’s strengths and successes to help improve their self esteem.
• Employ problem solving with patient/family to help them resolve issues and problems.
• Provide effective crisis intervention services to the patient and their family.
• Assess strengths and set goals with the patient/family; review regularly.
• Help the patient/family become linked with necessary community services/resources.
• Teach life and parenting skills to patient/family.
• Encourage patient/family to become more actively involved in the community.
• Provide support and advocacy with various systems on behalf of patient/family to facilitate obtaining needed resources and/or protection of rights.
• Be flexible in providing services and needed support to our patients and their families during times that would best fit the patients’ needs.

Demonstrate competency in working with child/adolescent patients and their caregivers.

• Demonstrate an understanding of differences between typical and atypical child/adolescent behavior.
• Demonstrate an understanding of healthy child/adolescent environmental structures and routine, as evidenced by:
  • Effective provision of individual and group interventions.
  • Offering effective input into team building, and/or treatment planning.
• Demonstrate the ability to establish and maintain appropriate limits and boundaries when working with children/adolescents and their caretakers, both individually and in group work.
• Demonstrate knowledge of risk factors for individual children/adolescents in regards to personal safety, safety in the community, and worker safety; demonstrate knowledge of appropriate interventions to keep the patient and others safe.
• If participating in psychosocial group work assignments, demonstrate knowledge of group management strategies, and best practice psychosocial group skill curriculum development.

CPA 2: ADMINISTRATIVE RESPONSIBILITIES *

• Attend administrative and departmental meetings as scheduled.
• Maintain necessary personal records to document time and energy expended on behalf of the patient/family.
• Maintain adequate and timely documentation in the clinical record of treatment interventions and other activities related to patient care.
• Work cooperatively with other professional staff within the office, in service of the patients.
• Participate regularly in clinical and administrative supervision with supervisor and peers.
• Maintain responsibility for organizing a schedule and establishing priorities, according to existing patient and agency needs.
• Work cooperatively with Utilization Review staff and Treatment Team to assure…