Digital Banking and IT Coordinator - McPherson-Main

ROLE

The Digital Banking and IT Coordinator supports the Bank’s Digital Banking Program, Information Security Program, and IT Governance Program through coordination, documentation, communication, tracking, and administrative support. This position assists with organizing technology initiatives, digital banking services, regulatory documentation, IT projects, and governance activities. This position works closely with the IT Director and other departments to help keep projects, program requirements, reports, and documentation organized, current, and moving forward.

This position is coordination-focused and does not perform technical system administration, cybersecurity operations, Information Security Officer responsibilities, or final approval of technology or governance decisions.

This position is responsible for the following functions:

• Coordinate and administer the Bank’s digital banking services to ensure products, services, and customer-facing technology solutions are effectively implemented, maintained, communicated, and continuously improved
• Coordinate digital banking implementations, upgrades, and enhancements
• Coordinate online banking, mobile banking, bill pay, mobile deposit, digital account opening, debit card controls, eStatements, and any other digital program
• Coordinate user acceptance testing (UAT)
• Maintain procedures and documentation
• Facilitate employee training related to digital banking products
• Coordinate customer communications with the Marketing Department
• Monitor adoption and usage metrics
• Coordinate employee training
• Coordinate website updates, testing, and enhancement requests

• Maintain annual Information Security program calendar
• Facilitate annual Information Security risk assessments
• Coordinate annual policy reviews and approvals
• Maintain Information Security Program records, documentation, and supporting materials
• Track findings, recommendations, and remediation activities to support risk management efforts
• Coordinate penetration testing, vulnerability assessments, and related follow-up activities
• Coordinate disaster recovery testing and tabletop simulations
• Collect, organize, and maintain documentation supporting regulatory, audit, and compliance requirements
• Prepare reports and materials for Executive Leadership Team and Board of Directors
• Serve as a liaison for examiner, auditor, and regulatory documentation requests
• Support the maintenance of Information Security dashboards and metrics
• Monitor program deadlines, track action items, and follow up to ensure timely completion of assigned activities

This position supports the Bank’s Information Security Program through coordination, documentation, reporting, and administrative oversight but does not make Information Security decisions, approve risk, or perform technical cybersecurity functions.

• Maintain IT governance documentation, records, and supporting materials
• Facilitate the review, approval, and maintenance of IT policies and procedures
• Coordinate annual vendor governance and due diligence activities
• Track software licensing agreements, maintenance contracts, and renewal schedules
• Support and coordinate IT audits, regulatory examinations, and related documentation requests
• Maintain technology inventories and governance records to support operational and compliance requirements
• Organize IT strategic planning documentation
• Monitor governance action items and follow up to ensure timely completion
• Coordinate change management documentation and recordkeeping activities
  
  Assist with preparing governance dashboards, management reports, and executive reporting materials
• Maintain committee records, meeting minutes, agendas, and supporting documentation

This position supports the Bank’s IT Governance Program through coordination, documentation, and administrative oversight but does not make technology decisions or approve governance policies.

• Maintain the IT project portfolio and project records
• Monitor project schedules, milestones, deliverables, and progress updates
• Facilitate project meetings
• Maintain project plans, documentation, and supporting materials
• Coordinate…