OEM Account Manager

Responsibilities

• Manage a team of administrators and specialists, overseeing the complete customer journey from initial inquiry through product delivery and after-sales support.
• Lead the execution of high-volume accounts while coordinating with relevant functions across the organization.
• Monitor and control backlog in proactive approach to ensure customers receive accurate and timely information about deliveries.
• Lead and own communication across the organization to ensure customer’s satisfaction.
• Build long-term relationships with customers to improve process as needed looking at the success of the account.
• Ensures that the accounts consistently operate in alignment with contract and request claims management support as needed.

• Bachelor’s degree in Business Administration or Engineering.
• 8+ years of Experience manufacturing, project management, and planning and operations (ideally all four of these).
• Beginner to moderate proficiency in English.
• Conversational proficiency in Spanish is a plus.
• Prior knowledge of breakers technical experience is a plus.
• Experience using SAP, Sequel, Excel/PowerPoint, and/or PowerBI is a plus.

• Bachelor’s degree in Business Administration
• Bachelor’s degree in Engineering