Customer Service Coordinator II

AKG North America – Mebane, NC

At AKG, we believe great people build great products. We are looking for dependable, safety-focused team members who want to enhance their skills and be part of a company that values teamwork, accountability, respect, and continuous improvement.

If you enjoy hands-on work, problem-solving, and working with precision equipment in a manufacturing environment, we encourage you to apply. We will train you...

• Competitive pay based on experience
• Shift differential opportunities
• GREAT Medical, dental, and vision benefits the first of the month after 30 days
• Co Paid Life insurance, STD insurance and LTD insurance
• PTO and paid holidays
• 401(k) with amazing company match
• Training and advancement opportunities
• Stable manufacturing environment
• Employee recognition programs
• Team-oriented culture focused on safety and respect

• Receive and process customer requests for price quotations, purchase orders, order changes, adjustments, and cancellations
• Build and maintain rapport with customers, delivering the best possible service
• Use computer systems, including SAP, to retrieve and update customer information, stock statuses, and order details
• Communicate updates and resolve inquiries related to purchase orders, stock availability, and deliveries
• Assist sales engineers and customers with their needs
• Collaborate with production and shipping teams to coordinate delivery information and shipments
• Manage and revise customer information in SAP and customer portals
• Process and send customer acknowledgements, terms, and conditions, and prepare credit/debit memos for invoices
• Maintain files of active orders, documenting changes, schedules, partial shipments, and credit adjustments
• Attend customer account meetings as needed
• Adhere to all policies and procedures outlined in AKG’s Environmental Management System (EMS)
• Regular, reliable physical attendance is required

Requirements

· Two (2) year associate degree OR three (3) years of prior work experience as a Customer Service Coordinator

• One (1) year of SAP experience
• Three (3) years of customer service and sales experience or support within cross-functional teams

• Proficient in various computer programs
• Strong attention to detail
• Ability to complete tasks in a timely manner
• Effective multitasking skills
• Preferred prior experience with SAP

• Must be able to sit (70%), stand (20%), and walk (10%) of the time
• Must be able to lift up to 20 lbs. (5%)

At AKG, we are committed to creating a workplace where employees feel valued, supported, and part of the solution. Safety is our top priority, and we believe strong teams are built through communication, accountability, and respect for others.

As part of The AKG Way, we strive to create an environment where employees can grow professionally while contributing to the success of the organization.

AKG is an Equal Opportunity Employer.