Customer Quality Specialist

At ABB, we help industries run leaner and cleaner-and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

Quality Manager

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The work model for the role is:
Onsite, Mebane, NC

Your role and responsibilities:

In this role, you will have the opportunity to support the deployment of the quality strategy for a local organizational unit, including quality culture, systems, tools, and competent teams with the aim to achieve and exceed customer expectations, while ensuring sustainable operations. Each day, you will assist the organization in achieving the right mix of prevention, continuous improvement, robust root cause analysis, quick response, and sustainable solutions to problems.

You will also showcase your expertise by collaborating with local functions that impact the quality results to reach the targets for the organizational unit and aim for world-class performance.

You will be mainly accountable for:

* Define, deploy and support a Quality Culture within local ABB, by assuring and controlling Quality with systems, tools and teams to exceed customer expectations while ensuring sustainable operations.

* Support and maintain the Quality Management System of the local unit, including all aspects managed in line with ABB Group/Division/BU guidance.

* Represents the Voice of the Customer within local teams;
Manages the customer quality issues, perform root cause analysis and lead the implementation of the corrective actions to solve the customer quality issues.

* Challenges the teams with customer experience feedback and input to decisions;
Enable and coach employees to evaluate risks, problems and solutions from a customer/stakeholder point of view.

Qualifications for the role:

* Bachelor degree in Electrical/Electronic/Mechanical Engineering or related field, preferred

* Minimum 5 years relevant work experience in Incoterms knowledge, customer experience success, project execution, and supply chain, OR Associate degree in Engineering or related field PLUS minimum 7 years relevant work experience OR High School Diploma/GED PLUS 9 years of relevant work experience

* Lean six sigma green belt certification, preferred

* Advanced communication skills (written and verbal) within the organization and customers

* Microsoft Office skills

* Basic knowledge of lean manufacturing, 5S, 8D reports, PPAP, preferred

* Candidates must already have work authorization that would permit them to work for ABB in the US.

More about us

ABB Smart Power provides energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure and commercial buildings. The Division's technical teams work closely with industry partners, delivering advanced solutions that support rapid growth, energy transition, and sustainability objectives. The Division's portfolio includes industrial circuit breakers, low-voltage systems, motor starting applications, and safety devices like switches and relays. Its Power Protection unit supports the world's largest data center companies with advanced energy-efficient UPS solutions.

The Division's ABB Ability Energy Manager provides a scalable, easy-to-use platform that helps organizations save energy and reduce CO2 emissions.

Why ABB?

What's in it for you

We empower you to take initiative, challenge ideas, and lead with confidence. You'll grow through meaningful work, continuous learning, and support that's tailored to your goals. Every idea you share and every action you take contributes to something bigger.

ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy,…