Principal System Support Specialist

** Principal System Support Specialist*
* ** Your IT Future, Delivered*
* With a global team of 5600+ IT professionals, DHL IT Services enables DHL to connect people and keep the global economy running by continuously innovating and creating sustainable digital solutions. We work globally beyond borders and push boundaries across all dimensions of logistics. You'll shape the technological backbone of the biggest logistics company of the world. All our offices have earned #Great Place To Work  certification, reflecting our commitment to exceptional employee experiences.

** Role Purpose*
* The Principal System Support Specialist is responsible for providing advanced, proactive system administration and infrastructure support within data center environments. The role focuses on maintaining and improving system availability, performance, and security for critical infrastructure services supporting Business Units in the United States and globally. This position plays a key role in preventing outages, supporting operations, and ensuring infrastructure components meet defined standards and acceptance criteria.

** Key Responsibilities*
* + Perform      proactive maintenance and administration of computer hardware, software,      operating systems, and operational tools to support IT service delivery.

+ Improve      system availability through preventive actions aimed at avoiding outages      and performance degradation.

+ Provide      expert-level support for infrastructure services used by Operations,      including operating systems such as  
** Linux, HP-UX, and AIX** .

+ Administer      and support operations and monitoring tools such as  
** HP Operations      Manager / Open View Operations
** and  
** HP Insight Manager** .

+ Collaborate      with Project Management teams to ensure infrastructure components meet      acceptance criteria and required quality standards before go-live.

+ Work      closely with 1st and 3rd level support teams, maintaining strong      professional relationships and effective escalation flows.

+ Participate      actively in  
** vulnerability management, risk management** , and      security-related initiatives.

+ Support      automation initiatives and contribute through  
** shell scripting
** and      operational efficiency improvements.

+ Provide      strong troubleshooting, root-cause analysis, and performance optimization      for complex system issues.

+ Support      Business Units globally, ensuring systems are secure, stable, and      available to meet business and customer needs.

+ Operate      effectively under pressure during incidents or critical situations,      ensuring timely resolution and communication.

** Required Skills & Experience*
* + Bachelor's      degree in Computer Science, Computer Engineering, or equivalent      engineering experience.

+ 5+ years of      experience in Unix system administration and infrastructure support within      data center environments.

+ Strong hands-on      experience with:

+ UNIX/Linux       operating systems (Linux, HP-UX, AIX)

+ Shell       scripting and automation initiatives

+ Veritas VCS,       Veritas Volume Manager, and Veritas File Systems

+ Knowledge of      standard IT service management processes, including:

+ Problem       Management

+ Change       Management

+ Solid      understanding of infrastructure monitoring and operations tools.

+ Strong      technical troubleshooting and performance analysis skills.

+ Proven ability      to work in global, enterprise-scale environments.

** Soft Skills & Competencies*
* + Strong teamwork      and collaborative work ethic.

+ Excellent      communication skills and ability to build relationships across teams.

+ High sense of      ownership, accountability, and service orientation.

+ Ability to work      effectively under pressure and manage critical incidents.

+ Proactive      mindset focused on system stability, security, and continuous improvement.

** Why Join DHL IT Services*
* At DHL IT Services, you will be part of a global technology organization supporting one of the world's leading logistics companies. You will work with skilled professionals, modern infrastructure, and mission-critical systems that enable our Business Units to operate efficiently, securely, and profitably-delivering exceptional service to our customers worldwide.