Technical​/Operations Manager Security Clearance

Position: Technical/Operations Manager with Security Clearance
AMERICAN SYSTEMS is an employee-owned federal government contractor supporting national priority programs through our strategic solutions in the areas of Information Technology, Test & Evaluation, Program Mission Support, Engineering & Analysis, and Training. We are seeking a Technical Lead / Operations Manager to support DSCA IT Operations. This role is responsible for leading day-to-day IT operations, overseeing operational support activities, ensuring service reliability, and providing technical leadership across infrastructure, incident response, reporting, and process improvement efforts.

The ideal candidate is a highly detail-oriented leader with strong operational judgment, deep technical experience, and the ability to respond rapidly to maintenance events, outages, and other operational issues, including after-hours support. Responsibilities
* Lead and manage IT operations activities in support of DSCA mission requirements.

* Provide technical leadership for operations, maintenance, incident management, and service restoration.

* Oversee operational performance, system availability, and adherence to service delivery standards.

* Coordinate and respond quickly to maintenance events, service interruptions, outages, and operational emergencies.

* Participate in an on-call support rotation and provide after-hours support as required.

* Use a Government-issued phone to maintain responsiveness during operational events and on-call periods.

* Develop, review, and improve reports, standard operating procedures, and operational documentation.

* Ensure SOPs, work instructions, and reporting artifacts are accurate, complete, and consistently maintained.

* Track operational issues, trends, risks, and corrective actions; communicate status to stakeholders and leadership.

* Support continuous process improvement initiatives to enhance operational efficiency and service quality.

* Collaborate with technical teams, customers, and leadership to resolve complex operational and technical issues.

* Ensure compliance with security, operational, and contractual requirements. Qualifications
* Active Secret Clearance

* CompTIA Security+ certification or equivalent DoD 8570/8140-compliant certification as required

* 3+ years of experience leading IT Operations

* 10+ years of overall technical experience

* Demonstrated ability to respond rapidly to maintenance events and outages, including after-hours and on-call support

* Strong attention to detail, especially in the creation, review, and maintenance of reports and SOPs

* Experience managing operational support in a mission-critical environment

* Strong written and verbal communication skills

* Ability to coordinate across multiple technical teams and stakeholders

Preferred Qualifications
* Experience supporting DoD or other federal IT operations environments

* Familiarity with IT service management, incident response, change management, and operational reporting

* Experience leading teams in high-availability or mission-critical support environments

* Knowledge of infrastructure operations, systems administration, network operations, and cybersecurity best practices

* Experience developing operational metrics, dashboards, and performance reports
Core Competencies
* Operational leadership

* Incident and outage management

* Technical troubleshooting

* Process improvement

* Documentation and SOP development

* Attention to detail

* Customer support and stakeholder communication

* Team coordination and accountability
Work Requirements
* Must be available for after-hours support, emergency response, and on-call duty.

* Must be able to respond quickly during scheduled maintenance events and unplanned outages.

* Must maintain clearance and certification requirements throughout employment.

* Will be issued a Government phone for operational responsiveness. Pay Transparency Statement AMERICAN SYSTEMS is committed to pay transparency for our applicants and employee-owners. The salary range for this position is USD $/Yr.

- USD $140,000/Yr. Actual compensation will be determined based on several factors permitted by law. AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans, insurance programs, and education and training assistance. EEO Statement EEO Race/Sex/Disability Status/Veteran Status