Technical Analyst Job Mechanicsburg area,Pennsylvania USA,IT/Tech

Technical Analyst

Maintaining and operations for the strategic client systems that includes app priorities, bug fixes, operational tasks, direct support, capacity planning, and data fixes.

Required Skills:

Experience working in a help desk or ticketing IT system.
Strong experience working with Windows Server, preferably 2016 and 2019 OS.
Basic understanding of SQL and RDBMS concepts.
Ability to work effectively in a team atmosphere on individually assigned tasks.
Well-developed written and verbal communication skills.
Experience with the build and deployment process.
A general interest in IT with the motivation to learn and follow directions accurately and efficiently.
Must be able to work on a shift basis outside normal working hours and weekends. The typical shift is 12:30 PM – 9 PM for this position, with select opportunities to work the morning shift of 7 AM – 3:30 PM.

Responsibilities:

Problem-solving:
Ability to identify issues and develop effective solutions.
Adaptability:
Flexibility to adjust to changing priorities and environments.
Time Management:
Efficiently manage tasks and meet deadlines.
Communication:
Strong written and verbal communication skills to collaborate with team members and stakeholders.
Team

Collaboration:

Ability to work effectively in a team atmosphere while handling individually assigned tasks.
Cross-functional Teams:
Collaboration with development, QA, and operations teams.
Process Documentation:
Assist in creating and updating process documentation to ensure clarity and consistency.

Additional Responsibilities:

Service Now Ticket Creation
Release Management tool Troubleshooting
Workflow Creation:
Creating workflows for new releases
Workflow Modification
RM Troubleshooting
Server Troubleshooting:
App pool, services
Maintenance

Activities:

Maintenance page up and down, IIS reset, service stop and start
Services Restart:
In web/SVC/Biz Talk servers
Disk Space Cleanup:
Both manual cleanup and automated cleanup through batch
Database Activity:
Data fix, package compilation, and Day0
Server Management: APR, IIS reset web/SVC/Biz Talk servers