Service Manager - DevOps Engineering & Automation-MGRDEVOP
Listed on 2026-09-05
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IT/Tech
SRE/Site Reliability, IT Infrastructure, Cloud Computing: Infrastructure & Operations, IT Project Manager
IT Service Manager – Automation And Dev Ops Engineering
The IT Service Manager – Automation and Dev Ops Engineering leads the delivery of resilient, scalable and automated Dev Ops and engineering services across Church Mutual Group's IT landscape. This role is accountable for the day‑to‑day operations, reliability, and continuous improvement of enterprise automation and Dev Ops platforms that support application delivery, infrastructure operations, and business services. The position provides technical leadership and direction for Dev Ops engineering and automation capabilities spanning application quality engineering (test automation), middleware and application platforms, and infrastructure automation across on-premises and cloud environments.
Operating as a principal‑level contributor, the role partners closely with architecture, application engineering, infrastructure, security and service management teams to define technical strategy, guide solution design, and ensure operational excellence. Key focus areas include enterprise automation strategy, Dev Ops platform operations, CI/CD and middleware enablement, infrastructure automation (e.g., automation for post-patching, DR validation, environment readiness, etc.), with existing enterprise AI adaption strategy and team leadership, vendor coordination, and continuous service improvement to enhance speed, reliability, customer satisfaction, and cost efficiency.
On any given day, you'll:
Organizational Leadership:- Participate in the development and implementation of policies, standards, and procedures to deliver Automation and Dev Ops Engineering services with existing enterprise AI adaption strategy.
- Operate with near‑complete autonomy while collaborating seamlessly across IT and business domains; make architecture‑level decisions related to Dev Ops and automation platforms.
- Identify future‑state needs and drive enterprise‑wide automation and Dev Ops maturity.
- Engage directly with senior IT leadership to help shape priorities, roadmaps, and investment strategies for automation and Dev Ops capabilities.
- Drive transformational improvements in deployment automation, test automation, infrastructure remediation, resiliency, and operational controls.
- Establish standards, govern technical patterns, and evaluate modern tooling across CI/CD, middleware automation, test automation frameworks, and infrastructure‑as‑
- Act as a top technical mentor and thought leader within the Dev Ops and automation community, influencing Engineering, Architecture, Infrastructure, QA, and Security stakeholders.
- Supervise direct reports with strong hands‑on technical leadership and accountability.
- Supervise and mentor IT staff supporting Dev Ops Engineering, Application Automation, and Infrastructure Automation.
- Foster a collaborative, high ‑ performance culture focused on reliability, speed, and automation ‑ first thinking.
- Oversee daily operations including task assignments, backlog prioritization, workload distribution, and performance management.
- Oversee staffing, training, skill development, performance management goals and evaluations, and contribute to workforce planning initiatives.
- Allocate resources effectively to meet business delivery and operational goals.
- Monitor and control operational expenses, optimizing cost ‑ efficiency of tools, platforms, and vendor services.
- Enforce security policies and compliance requirements across Dev Ops pipelines and automation tooling.
- Collaborate with security teams to manage risk, vulnerability remediation, and secure automation practices.
- Contribute to budgeting, forecasting, and resource planning activities.
- Ensure reliability, stability, and performance of Dev Ops platforms, CI/CD pipelines, automation frameworks, and middleware services.
- Monitor and manage system operations, proactively identifying risks and addressing issues to minimize service disruption.
- Ensure automation supports critical operational activities including post‑patching validation, post‑disaster recovery testing, environment health checks, and release readiness.
- Utilize ITIL frameworks, Dev Ops metrics, and industry best…
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