Experienced Tax Preparer

Benefits:

• Employee discounts
• Flexible schedule
• Training & development

• Day shift
• Night shift
• Weekends
• Weekdays
• Full-time or Part-time

As a Seasonal Experienced Tax Preparer, you will be responsible for providing expert guidance, explaining, preparing, and completing accurate tax‑related forms for clients, including multiyear, multistate, and year‑end tax forms. You will also provide clients with IRS audit support, complete e‑filing, and provide printed copies of returns for clients to review, sign, and e‑file these forms to the IRS and state agencies.

• Conduct face‑to‑face tax interviews with clients.
• Generate business growth, increase client retention, and offer additional products and services.
• Answer client calls via our national call center routing system.
• Answer tax related questions and provide future tax planning to clients in a timely fashion.
• Collect and process clients’ payments while ensuring timely deposits.
• Perform marketing and business generation efforts.
• Support office priorities through teamwork and collaboration.
• Mentor and support teammates, providing guidance and, in some cases, acting as a lead.
• Handle sensitive, highly confidential information requiring a working knowledge of the business.

• 2+ seasons of previous tax experience
• Experience completing individual, trust, or partnership tax returns
• Passion for providing extraordinary customer service
• Excellent communication and interpersonal skills
• Successful completion of the Jackson Hewitt Tax Knowledge Assessment
• Experience working in a fast‑paced environment
• Strong attention to detail and accuracy
• Bachelor’s degree in accounting or related field preferred
• Field Instructor, Remote Support, or Call Center certification a plus
• Tax planning and audit support experience preferred
• CPA or Enrolled Agent license is a bonus
• PTIN Certification:
  Yes