Configuration Manager

Job Title:

Configuration Manager

Location:

Mechanicsville, VA 23116

Duration: 3+ Months

Interview:
In-person

On-Site Minimum 3 days per week

Local Candidates Strongly Preferred

• VDOT is seeking a highly skilled Configuration Manager with ITIL certification to join our IT Service Management team.
• The Configuration Manager is responsible for establishing, governing, and continuously improving the Configuration Management process within the ITSM framework.
• This role ensures accuracy, integrity, and traceability of Configuration Items (CIs), enabling effective incident, change, problem, and asset management.
• The Configuration Manager maintains the CMDB (Configuration Management Database), enforces process compliance, and partners with technical teams to ensure reliable service delivery.
• This role is critical in ensuring that our configuration management processes are thorough, efficient, and aligned with ITIL best practices.
• This role will be responsible for collaborating across functional areas to maintain the integrity of our Configuration Management Database (CMDB), supporting change management, and driving continuous improvement across IT services.
• An ideal candidate will have extensive experience integrating and managing Azure resources within a third party CMDB.

• Develop, implement, and maintain configuration management policies and processes in line with ITIL standards and Commonwealth of Virginia (COV) policy.
• Own and manage the CMDB, ensuring accuracy, completeness, and compliance.
• Collaborate with Change, Incident, and Fin Ops teams to ensure seamless service delivery.
• Define and enforce policies for configuration item (CI) identification, control, and reporting.
• Work closely with Infrastructure, Network, Security, and Application teams to gather and maintain CI information.
• Monitor and audit configuration data to ensure quality and reliability.
• Establish and track KPIs/metrics for Configuration Management maturity and CMDB health.
• Provide leadership and guidance to IT teams on configuration management best practices.
• Support IT governance, risk, and compliance initiatives.

• ITIL Foundation certification (Intermediate or Expert level preferred).
• Proven experience in Configuration Management within an ITIL environment.
• Proven experience in Configuration Management within an Azure environment.
• Strong knowledge of Ivanti Neurons for ITSM.
• Strong understanding of ITIL v3/v4 processes—especially Configuration, Change, Incident, and Problem Management.
• Hands‑on experience with a CMDB tool
  - Ivanti Neurons for ITSM including CI class modeling and discovery tools.
• Excellent analytical, problem‑solving, and documentation skills.
• Ability to work collaboratively across technical and business teams.
• Strong communication and stakeholder management skills.

• Experience with automation tools for configuration management.
• Familiarity with cloud environments (Azure, AWS, GCP).
• Knowledge of automation, discovery tooling, and scripting (e.g., Power Shell, Python).
• Familiarity with audit and compliance frameworks.
• Knowledge of COV policies and standards.