It Support Technician

Job Title: IT Support Technician

Location: Richmond, Virginia

Shift: 1st

Starting Compensation Range: $28.04 - $35.24 per hour

The IT Support Technician is responsible for providing first‑level technical support to end users by troubleshooting electronic hardware, software, and printers. The individual in this role will be involved in assisting in the setup, maintenance, and repair of computer systems and peripherals while ensuring a positive customer service experience.

• Basic understanding of computer hardware, software, and networking concepts
• Proficiency in Microsoft Office Suite and Windows operating systems
• Strong troubleshooting and problem‑solving skills
• Excellent verbal and written communication skills
• Strong customer service skills with a friendly and professional attitude
• Must be able to follow instructions and learn new technologies quickly
• Strong attention to detail and organizational skills
• Must be able to work both independently and as part of a team
• Promote positive customer experience
• Uphold the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way

• High school diploma or equivalent, required
• Associate’s degree or working towards a degree in Information Technology or a related field, preferred
• Previous experience in a help desk or IT support role is a plus but not required
• Basic knowledge of networking principles and IT security concepts is beneficial

• Required to sit and talk or hear
• Occasionally required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms
• Occasionally lift and/or move up to 25 pounds
• Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus

• Health, dental and vision insurance
• Paid time off
• 401(k), $0.75 to $1.25 match up to 6%
• Life and disability insurance
• In‑house training instructors/programs
• Tuition reimbursement
• Employee referral bonus program
• Tool allowances and tool loans
• Discounts on cellular phone service, computers, and vehicles
• Opportunities for overtime
• Shift differential (if applicable)

Actual base pay may vary based on experience, skills, qualifications, education, geographic location, and other relevant business considerations. In addition to base pay, the compensation package may include participation in performance‑based incentive programs (e.g., discretionary or non‑discretionary plans), as well as overtime eligibility depending on the role.

Carter Machinery Co. Inc. is an EEO/AA Employer. All qualified individuals – including minorities, females, veterans, and individuals with disabilities, or any other characteristic protected by law – are encouraged to apply.

Carter Machinery is a drug‑free workplace.