Program Manager, Nursing Excellence and Outcomes - Memorial Regional Medical Center

Memorial Regional Medical Center

Nursing Excellence and Outcomes Program Manager responsible for the management and leadership of operational, programmatic, and personnel activities related to Nursing Excellence, Magnet®, and nurse‑sensitive clinical outcomes. Serves as a culture and change strategist to advance professional nursing practice, integrating the core concepts of the Professional Practice Model into the care delivery system, and elevating nursing practice through applicable initiatives. Acts as the site coordinator for nurse‑sensitive quality indicators and the survey coordinator for nursing satisfaction surveys, collaborating with Market and Site chief nursing officers, the shared‑services Nursing Excellence team, and quality analytics teams in collecting, analyzing, and disseminating data.

• Coordinates the organization’s Magnet® processes as the onsite expert and resource for ANCC Magnet Program® and other nursing designations.
• Coordinates assessment of Magnet® or other nursing recognition program gap analysis and proposes action plans for identified gaps.
• Coordinates and facilitates the writing, reviewing, and editing of all documents submitted to the Magnet® or other nursing credentialing body.
• Directs the Magnet® site visit, with support from the system Nursing Excellence team, in collaboration with Market and Site Chief Nurse Office and the shared governance structure.
• Recommends and ensures organizational initiatives and professional nursing concepts, including Magnet® standards, are integrated into orientation, shared governance, peer review, clinical advancement, transition to practice programs, preceptor/mentor, and other nursing programs.
• Serves as Site Coordinator for NDNQI: oversees collection, reporting, evaluation, and dissemination of nurse‑sensitive outcome data.
• Serves as Survey Coordinator for NDNQI: coordinates the site nursing satisfaction survey and disseminates results to nursing leadership.
• Serves as an educational expert in developing, implementing, and evaluating staff/interdisciplinary education related to Nursing Excellence.
• Facilitates the nursing shared governance model and promotes the professional image of nursing.
• Facilitates the clinical advancement program and ensures it aligns with the Magnet® model.
• Collaborates with nurse leaders to sustain and improve professional nursing practice and outcomes.
• Provides evidence to support educational content through literature reviews and professional practice standards.
• Works with system resources to provide communication and articles to the marketing team for newsletters and annual nursing reports.
• Promotes professional growth of nurses by mentoring them to achieve specialty certification, advanced degrees, and to submit evidence‑based abstracts for presentations.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job‑related duties as required by their supervisor, subject to reasonable accommodation.

• Current RN License in the state in which they are working or covered by compact
• Nurse leader or professional development (preferred)

• Bachelor of Science Nursing (required)
• Master of Science, Nursing or related healthcare field (required)
• Post‑graduate or DNP (preferred)

• 5 years of related experience including 2 years in a leadership role (formal/informal) with significant impact on nursing outcomes (required)
• Previous experience and knowledge with the Magnet or Pathways to Excellence recognition programs (required)

Preferred experience in leading a Magnet program.

• ANCC Adam and Adam Plus online submission platform (preferred)
• Project Management Training (preferred)

• Reach above shoulder
• Repetitive arm/hand movements
• Finger Dexterity

• Attention to detail
• Critical thinking
• Teamwork
• Conflict resolution
• Active listening
• Relationship building
• Writing and editing
• Verbal communication
• Leading through influence
• Promote professional image of nursing
• Ana…