Job Description & How to Apply Below
The AVP Sales (Experience) will lead and integrate the company's Commercial, Marketing, Sales, Demand Planning, and Customer functions into one cohesive customer-centric strategy. This role focuses on driving B2B customer growth, engagement, and long-term value through data-driven decisions and strong cross-functional leadership.
Key Responsibilities- Customer & Growth Strategy
- Lead end-to-end B2B customer experience: acquisition, engagement, relationship management, retention, and growth
- Develop growth initiatives through partnerships, ecosystem building, and market/customer intelligence
- Drive customer engagement programs, events, and marketing campaigns
- Define and execute customer experience and brand strategy aligned with business goals
- Develop roadmap, budget, and KPIs to optimize ROI across customer and growth initiatives
- Lead and manage cross-functional teams delivering experience and growth programs
- Execution & Performance
- Own execution KPIs including financial and people-related metrics
- Apply data-driven decision making using analytics, BI, and performance dashboards
- Collaborate closely with senior leaders (CEO, Product, Engineering, etc.) to deliver business outcomes
- Education
- Bachelor’s degree in Business, Marketing, or related field
- Experience
- Minimum 10 years of experience in business management, marketing, sales, or business development
- At least 5 years in leadership roles managing cross-functional teams
- Experience in business transformation, new channels, or new business models
- Background in FMCG especially in the palm oil industry is highly preferred
- Strong understanding of customer behavior and engagement
- Solid knowledge of digital marketing, CRM, analytics, and growth strategies
- Strong business and commercial acumen
- Excellent communication, influence, and stakeholder management skills
- Ability to communicate in Hokkien is required (to engage with key stakeholders and customers)
- Passion for building impactful solutions and contributing to Indonesia’s growth
Company: PT. Agrinesia Raya
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