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Member Concierge — Healthcare Support Pro
Job in
Medfield, Norfolk County, Massachusetts, 02052, USA
Listed on 2026-07-13
Listing for:
OneDigital
Full Time
position Listed on 2026-07-13
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual
Job Description & How to Apply Below
One Digital seeks an Independent Member Advocate to be the first point of contact for clients’ employees, delivering concierge service via phone and email. You will address benefit inquiries, educate members on resources, and help resolve claims or billing issues to ensure a positive experience.
You will manage a high volume of inquiries, coordinate with providers, and maintain accurate records while upholding CSAT targets.
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