Operations Analyst

Principal Objective

The Operations Analyst plays a key role in improving the efficiency and effectiveness of the Operations team, analyzing, optimizing, and streamlining processes to enhance departmental performance. The Analyst provides data‑driven insights and strategies that support decision‑making and operational workflows, and may lead multiple department projects requiring independent decision making, project management, and change implementation skills.

• Collaboration:
  
  Work with all levels and business partners to ensure recommendations align with overall business goals and are feasible. Advise on operational impact related to new projects and system releases, collaborate with managers to ensure smooth transition of process changes, provide operational input in product development, and interact with Support Services business analysts to understand operations’ functional requirements.
• Process Optimization:
  Document current state processes in workflow tools; review and develop “to be” workflows identifying changes and impacts; perform root cause analysis to understand program performance and identify opportunities for improvement; create and implement general application tools to generate efficiencies.
• Performance Monitoring:
  Establish and update key performance indicators (KPIs) and key risk indicators (KRIs).
• Data Analysis:
  Gather, evaluate, and interpret data to identify trends, inefficiencies, and areas for improvement, using statistical methods as needed.
• Effective Communication:
  Develop and deliver presentations related to recommendations, change management, project status, and general documentation.
• Reporting and Documentation:
  Regularly create detailed reports to communicate findings and recommendations to stakeholders.
• Project Management:
  Support and, in some cases, lead projects as operations representative, including project planning, status reporting, issue and risk mitigation, testing execution, implementation management, and go‑forward monitoring.
• Risk Management:
  
  Identify potential risks and develop mitigation strategies; be aware of regulatory requirements related to processes and functions and assist in control updates to maintain compliance.
• Independent contributor:
  Ability to work independently and be accountable for data‑driven decisions.
• Potential for minimal travel ≤10%.

• Bachelor’s degree.
• Experience in business process analyst roles; education may substitute for experience.
• PC skills; strong knowledge of Microsoft Office (or similar products) including Excel, Word, PowerPoint, Visio, Smartsheet, etc.
• Communication:
  Effective written and verbal skills to articulate findings and recommendations clearly to various stakeholders.
• Analytical:
  Strong ability to analyze complex data sets, identify patterns, and draw actionable insights.
• Problem‑Solving:
  Capacity to identify issues and develop innovative solutions to address operational challenges.
• Project Management:
  Understanding of project management principles to support and lead initiatives.
• Time Management:
  Ability to manage multiple tasks, prioritize effectively, and meet deadlines.
• Self‑starter:
  Ability to manage multiple projects with limited supervision while meeting deadlines.
• Highly organized, self‑motivated, quick learner, and innovative.
• Work independently as well as in a team.

• Consistently demonstrate behaviors associated with Brookline Bancorp’s Core Four values: adaptability, accountability, leadership, and teamwork.

Beacon Bank is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.