Delivery & Revisit Specialist

It’s your time, make it matter.

At Peterson, we partner with our customers to build the future. For over 85 years, our peoples’ work has shaped the communities where we live, where we raise our families, and where we thrive. Peterson’s legacy permeates every aspect of our communities. From roads and bridges, back-up power at hospitals, fire-fighting, concerts and moving goods; we are everywhere you look. At Peterson, you don’t just have a career, you have a purpose.

Our family-oriented environment is built on safety, winning, growth, and professional achievement.
Hiring and developing exceptional people is critical to our continued success. We have high standards for a good reason: our people represent Peterson, our family, our brand, and our values.

You have high expectations too.
You are exceptionally motivated, have outstanding skills, and want your work to matter. Peterson offers competitive wages, generous benefits, and promotional opportunities at a family-owned and operated business. It’s time to use your skills and passion to do work that matters!

Support the Forestry Sales Group by conducting new forestry equipment deliveries, equipment demonstrations and revisits, with a focus on safety, maintenance and operation. The Delivery and Revisit Specialist will conduct these tasks for all forestry products represented by Peterson CAT as outlined by the manufacturers Operations and Maintenance Manual (“OMM”). Assist sales staff and Machine Sales Representatives (“MSR’s”) with identifying best in class features and benefits for all forestry products represented by Peterson CAT.

Assist sales staff and MSR’s with equipment application in order to increase customer production, profits and reduce maintenance costs. Address customer complaints regarding machine component failure and overall performance.

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign the functions to this job at any time due to reasonable accommodation or other reasons. Job functions include the following. Other duties may be assigned.

• Perform safety, operation and maintenance training per the OMM for all forestry equipment sales. Ensure all customer employees who will be responsible for the maintenance and operation of the delivered unit are fully trained in all aspects of safety, maintenance and operation. While doing so, represent Peterson CAT and the MSR, if not present, in a professional manner.
• Provide safety, operation and maintenance training for all Associated Equipment Manufactures attachments and equipment sold through Peterson CAT. Attachments such as but not limited to Waratah, South Star and Quadco felling, harvesting and processing attachments.
• Prepare and manage all documentation needed for startup, delivery and revisits. Keep current on required training and maintain appropriate training records to ensure compliance with CAT and other equipment manufacturers. Prepare and manage Service Information Management System tickets.
• Revisit all equipment within 250 hours of initial startup and again before the end of the manufacturer’s basic and extended warranty. Work with the Service Department to ensure all warrantable repairs are completed and filed with the manufacturer prior to the end of the manufacturer’s warranty period.
• Emphasize the benefit of machine telematics and instruct the owner / maintenance supervisor on the proper use of all available information.
• Conduct used equipment appraisals on forestry equipment, highlight needed repairs and estimate the costs associated with those repairs. Prepare a professional appraisal report for the Used Equipment Manager and share with the Regional Sales Manager and MSR assigned to the customer.
• Present safety, maintenance and operator training to large groups of customer representatives including management staff, technicians and operators in a classroom and / or outdoor environment beyond standard machine startup…