Senior Product Manager

About Agero: Wherever drivers go, we’re leading the way. Agero’s mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology, strengthening our clients’ relationships with their customers. As the #1 B2B, white-label provider of digital driver assistance services, we’re pushing the industry in a new direction, taking manual processes, and redefining them as digital, transparent, and connected.

This includes: an industry-leading dispatch management platform powered by Swoop; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services, discounts and support enabled by a robust partner ecosystem. The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers, insurance carriers and many others. Managing one of the largest national networks of service providers, Agero responds to approximately 12 million service events annually.

Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit

Note:
For our technical positions, we love to get you started in person! You may be required to travel to Medford for your initial onboarding. Don’t worry about the logistics - once you’re hired, we handle all travel arrangements and expenses for you.

Role Description and Mission
:

We're looking for a Senior Product Manager to own our native provider Mobile Apps and GPS collection ecosystem in Swoop, a core pillar of Agero’s roadside assistance platform. You will lead the vision for how we build intuitive mobile experiences and collect high-quality, real-time location data from service providers, ensuring optimal outcomes for speed, transparency, and operational efficiency.

This is a high-impact, high-stakes role that directly influences customer experience, client SLAs, the performance of our dispatch engine, and the day-to-day frontline experience of our provider network. We need a passionate, strategic product leader who is driven by impact, comfortable working at the intersection of mobile product development, telematics/location data, and real-time systems, and exceptional at aligning stakeholders to deliver high-performance products.

Key Outcomes
:

• Improve GPS collection and quality to power downstream features that optimize customer, provider, and client outcomes.
• Elevate the provider experience with a Mobile App that simplifies workflows and makes doing service with Agero fundamentally easier for our providers.
• Drive sustainable profitability for Agero by balancing service quality with business efficiency and cost-effectiveness.
• Lead a high-performing squad to consistently deliver projects that drive measurable business impact.

Responsibilities
:

• Define and own the roadmap for our Mobile Apps and GPS ecosystem
• Drive alignment with executive stakeholders and cross-functional teams to ensure the product vision supports Agero's overall goals.
• Seek to understand the "why" behind every initiative, using data and a deep understanding of user and business needs to identify the most impactful opportunities.
• Partner with engineering, data analytics, and operations to define and deliver on our roadmap, from ideation to launch.
• Write clear, concise product requirements that factor in technical efficiency and scalability.
• Manage the product backlog, continuously prioritizing work to ensure your team is focused on the highest-impact projects.
• Define and monitor core success metrics for the product and the business.
• Use a data-driven approach to experiment, analyze, and iterate on product features to drive measurable impact.
• Communicate product updates, performance, and key learnings regularly to a wide range of internal and external stakeholders.

Skills, Education and Experience
:

• 5+ years of product management experience
• Proven experience working with native iOS/Android mobile apps and/or complex GPS/telematics tracking engines.
• Proven track record of driving product optimization through experimentation
• Exceptional analytical skills with the…