Document Compliance Specialist

Position Overview

The Specialist, Document Compliance is the key link between the Driveway Care Center and the Driveway customer for all paperwork processing. This senior customer service and administrative role focuses on creating a timely and seamless experience for our customers, ensuring complete supporting documentation and preparing all deal‑related paperwork. The specialist is the primary point of contact for customers regarding deal paperwork and processes, coordinates vehicle availability with selling dealerships, and hands off fully executed deals to the respective Dealership Accounting team.

Location:

Medford, OR (On-site).

Schedule:

7:00am–4:00pm, 40hours per week, including a rotational Saturday shift. Compensation range: $16.82–$31.25/hr, with final pay determined during the interview process.

• Communicate paperwork and processes to customers, answering any follow‑up questions.
• Create and complete all deal‑related paperwork in DMS, bank approval systems, and protection product systems (when applicable).
• Use digital tools to transact paperwork with customers, resorting to wet ink when necessary.
• Process all paperwork to meet the needs of the Business Office (including proof of delivery), state‑specific DMV, and lender requirements.
• Scan and send all deal documentation to the Deal Posting team in the Regional Business Office or the Dealership Accountant in a stand‑alone business office.
• Track deal receivables with Business Offices and follow up on outstanding items to ensure collection of all monies and compliance with bank stipulations for contract funding.

• Sense of urgency
• Strong attention to detail
• Excellent written and verbal communication skills
• Ability to work in various dealership systems (DMS, DMV, e‑contracting, digital contracting)
• Basic math proficiency
• Positive customer service attitude

High school graduate or equivalent and 18 years of age or older.

• Competitive pay
• Medical, Dental and Vision plans
• Paid holidays & PTO
• Short‑ and long‑term disability
• Paid life insurance
• 401(k) retirement plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle purchase discounts
• Wellness programs

We are a drug‑free workplace.

We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.