Client Support Specialist

We are seeking a Client Support Specialist in our Medford office.

Ideal applicants will have a P&C license, but it is not required.

• Become familiar with company insurance products.
• Answering calls and responding to customer inquiries.
• Accessing customer accounts and policy schedules.
• Processing payments, simple endorsements such as address changes, pulling documents.
• Providing customers with detailed information about policies and products.
• Liaison between agents, carriers, and customers.
• Identifying accounts for upsell or cross sell potential and forwarding customers to sales agents when a policy needs to be initiated or upgraded.
• Typing up complaint reports.
• Managing the customer complaint database.
• Scanning and attaching files when necessary.

All other duties as assigned.

• Friendly and professional demeanor.
• Excellent communication and interpersonal skills.
• Basic computer skills and knowledge of database software.
• Advanced knowledge of telephone and call forwarding systems.
• Ability to remain calm in stressful situations.
• Ability to explain detailed policy concepts in a simple way.
• Personal and/or commercial lines insurance lines knowledge.

• High school diploma or GED.
• 3+ years of customer service experience.
• Previous experience working as a customer service representative.

• Medical Insurance
• Vision Insurance
• 401(k) with employer match
• Short-Term Disability (employer paid)
• Long-Term Disability (employer paid)
• Life Insurance
• Employee Assistance Program
• Generous PTO Policy
• Tuition Reimbursement
• Employee Referral Program
• Growth and advancement opportunities

Equal Opportunity Employer

King Risk Partners, LLC is proud to be an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.