Sales and Service Specialist

Job Description

The Sales and Service Specialist, TNC is an essential member of the Hertz Local Edition team. As a brand ambassador, the Mobility Specialist facilitates the fastest, easiest, and most valued rental car experience for Lyft and/or Uber drivers.

• Ensure optimal operational efficacies to provide customers the best rental car experience.
• Assist customers with creating rental car reservations, processing rentals, and ensuring clean and safe vehicles.
• Handle post‑rental inquiries related to the rental and billing processes.
• Provide helpful customer service in a fast‑paced environment to enhance the customer’s rental experience.
• Answer phone inquiries about the Hertz/Lyft/Uber Rental Car Program, rental requirements, billing, rental car extensions, roadside assistance questions, and more.
• Effectively communicate the Hertz/Lyft/Uber Rental Car Program and procedures.
• Maximize revenue opportunities by actively soliciting business after customer inquiries and overcoming objections.
• Prepare vehicles for customer pick‑up, including checking for damage, cleaning interiors and exteriors, filling gasoline tanks, and checking all fluid levels.

$18.50 per hour.

• Experience working in a fast‑paced environment with a variety of tasks.
• Demonstrated professionalism, enthusiasm, and outstanding communication skills.
• Previous customer service experience.
• Strong time‑management and organizational skills.
• Computer literate and detail‑oriented.
• Must possess a valid driver’s license with an acceptable driving record.

• Customer service resolution practices.
• Excellent communication techniques.
• Sales management/coaching ability.

• Good written and oral communication skills.
• Strong organizational and time‑management skills.
• Professionalism and interpersonal skills.
• Self‑propelled ownership, accountability, and initiative.
• Team‑player with proven collaboration experience.
• Flexible shift availability, including weekends, holidays, and overtime.
• Willingness to work outdoors in all weather conditions.
• Ability to assist with special administrative projects as needed.
• Must be able to stand for long periods of time.
• Proficient in English; fluency in other languages is encouraged.

At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture—and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique.

EOE, including disability/veteran.