BDC Service - Toyota Boston

Compensation: $40,000-$50,000+

The final pay offered to a successful candidate will be dependent on several factors that may include, but are not limited to, the type and years of experience within the job, the type of years and experience within the industry, education, etc.

• Weekly pay
• Paid holidays & paid time off
• Paid training
• Stock Awards(select management and front-line team member’s eligible

• Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
• Up to 12 weeks paid pregnancy leave (disability leave)
• Paid Parental Leave
• Health savings
• Flex spending accounts (tax free)
• Short-term and Long-term disability plans
• Life Insurance (Whole Life and Term)
• 401k with company match

• Digital career path tool to assist with career development
• Continuous training through Asbury's Internal Learning Management System

• Student loan relief resources
• Employee assistance program
• Employee discounts on parts and service repairs
• Scholarship awards
• Opportunities to join our community service initiatives, which includes paid volunteer hours
• Aggressive Employee referral program with bonus opportunities

WE'RE HIRING: BILINGUAL SERVICE BDC CALL AGENT - ENGLISH / SPANISH

Herb Chambers Toyota of Boston | Part of Asbury Automotive Group

At Asbury, our North Star is the Guest Experience. Our culture is grounded in our North Star and Compass and powered by our DRIVE values, focused on one vision:
To Become The Most Guest-Centric Automotive Retailer.

We don't just service cars. We build lifelong guest relationships across the entire ownership cycle. And we need a closer on the phones to help us do it.

Are you great on the phone? Do you know how to turn "not now" into "see you tomorrow"? This is for you.

This is NOT a sit-and-wait job. We want hungry, motivated, and competitive.

• Own The Guest Journey:
  Handle a high volume of inbound and outbound calls with a guest-centric mindset - making every interaction simple, transparent, and exceptional
• Drive Service Retention:
  Proactively schedule service appointments and fill the shop - re-engaging guests who haven't returned and keeping them in the Asbury family
• Full-Cycle Ownership Support:
  Re-activate lost guests, follow up on missed appointments, declined services, and upcoming maintenance - delivering Clicklane-level convenience by phone
• Execute With Operational Excellence:
  Hit and exceed daily and monthly KPIs for calls, contacts, and appointments set
• Build Trust For Life:
  Build relationships in English & Spanish, creating exceptional experiences that reflect our Polaris - putting guest experience first
• One Team, One Compass:
  Partner directly with Service Advisors, Fixed Ops leadership, and Management to maximize retention, loyalty, and shop productivity

• Fluent English & Spanish
  - Required
• Confident, energetic, and empathetic phone personality
• Competitive attitude with a passion to WIN and serve
• Strong listening skills - you hear what the guest needs, not just what they say
• Excellent follow-up habits and accountability - you own your results
• Comfortable in a fast-paced, high-volume, goal-driven environment
• A true guest advocate with a service mindset - integrity in every conversation
• Experience is a plus but not required - we'll train the right person:
• BDC, Call Center, Sales, Hospitality, Customer Service, or Retail experience strongly preferred
• Automotive Fixed Ops experience is a huge bonus

At Herb Chambers Toyota of Boston, your performance matters and your growth is…