Service Advisor - Toyota Boston

Automotive Service Advisor

Join one of New England's fastest growing Toyota dealerships

Compensation: $70,000–$150,000+ per year (wage is comprised of base salary and % of department profit to be determined as part of pay plan)
* Sign on bonus package available for qualified candidates The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, the type and years and experience within the industry, education, etc.

Why Toyota of Medford?

• A beautiful, state-of-the-art Toyota facility
• One of the busiest and fastest-growing Toyota service operations in New England
• A steady flow of guests and exceptional earning potential
• Industry-leading technology and modern service processes
• Leadership that believes in coaching, mentoring, and promoting from within
• A culture built on teamwork, accountability, and respect
• The stability and career opportunities of one of New England's most respected automotive organizations

Our goal isn't simply to become the biggest. Our goal is to become the dealership guests recommend, employees are proud to represent, and competitors aspire to emulate.

Your opportunity

The Service Advisor is one of the most important positions in our dealership. You are the trusted advisor. The communicator. The problem solver. The person who turns an ordinary service visit into an exceptional ownership experience. Every interaction is an opportunity to build trust, create loyalty, and earn a customer for life. If that responsibility excites you, you'll fit right in.

What you'll do

• Welcome every guest with professionalism, warmth, and urgency
• Listen carefully to customer concerns and understand their needs
• Perform vehicle walk-arounds and accurately document service requests
• Recommend maintenance and repair services with honesty and transparency
• Schedule maintenance, repairs, and recall appointments
• Communicate clearly with technicians to ensure accurate diagnosis and timely repairs
• Keep guests informed throughout the repair process with proactive updates
• Review completed repairs to ensure every concern has been addressed
• Deliver vehicles with confidence while explaining completed work and future maintenance recommendations
• Build long-term relationships that create loyal guests and lifelong advocates

Who we're looking for

• Naturally puts the guest first
• Enjoys working with people and solving problems
• Communicates confidently and professionally
• Stays calm under pressure
• Takes ownership and follows through
• Brings positive energy to the workplace every day
• Is coachable and committed to continuous improvement
• Makes teammates around them better

Qualifications:

• Previous Service Advisor experience preferred, but not required
• Strong customer service and communication skills
• Organized, detail-oriented, and dependable
• Comfortable working in a fast-paced environment
• Strong computer proficiency
• Valid driver's license required
• Ability to pass a pre-employment background check and drug screen

Candidates with experience in hospitality, luxury retail, banking, customer success, or consultative sales are also encouraged to apply if they have a passion for delivering world-class service.

Compensation $70,000–$150,000+ annually

Performance-based compensation rewards those who consistently deliver outstanding guest experiences while helping our service department continue its exceptional growth. Final compensation will depend upon experience, qualifications, and overall fit for the position.

Benefits that support your career—and your life

Pay & Recognition

• Weekly pay
• Paid holidays
• Paid time off
• Paid training
• Performance-based earning potential
• Stock awards for eligible front-line and management team members

Insurance & Retirement

• Medical, dental, vision, accident, critical illness, and hospital indemnity insurance
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Short- and long-term disability
• Life insurance options
• 401(k) with company match
• Up to 12 weeks paid pregnancy leave
• Paid parental leave

Learning & Career Growth

• Continuous paid training
• Digital career path planning
• Internal Learning Management System
• Professional development opportunities
• Clea…