Service Advisor - Toyota Boston

Automotive Service Advisor (Service Writer Experience Preferred) Join One of New England's Fastest Growing Toyota Dealerships

Compensation: $70,000–$150,000+ Per Year (wage is comprised of base salary and % of department profit to be determined as part of pay plan). Final compensation will depend on experience, qualifications, and overall fit for the position.

• Welcome every guest with professionalism, warmth, and urgency.
• Listen carefully to customer concerns and understand their needs.
• Perform vehicle walk‑arounds and accurately document service requests.
• Recommend maintenance and repair services with honesty and transparency.
• Schedule maintenance, repairs, and recall appointments.
• Communicate clearly with technicians to ensure accurate diagnosis and timely repairs.
• Keep guests informed throughout the repair process with proactive updates.
• Review completed repairs to ensure every concern has been addressed.
• Deliver vehicles with confidence while explaining completed work and future maintenance recommendations.
• Build long‑term relationships that create loyal guests and lifelong advocates.

• Competitive enough to strive for excellence, yet humble enough to celebrate team success.
• Naturally puts the guest first.
• Enjoys working with people and solving problems.
• Communicates confidently and professionally.
• Stays calm under pressure.
• Takes ownership and follows through.
• Brings positive energy to the workplace every day.
• Is coachable and committed to continuous improvement.
• Makes teammates around them better.

• Previous Service Advisor experience preferred, but not required.
• Strong customer service and communication skills.
• Organized, detail‑oriented, and dependable.
• Comfortable working in a fast‑paced environment.
• Strong computer proficiency.
• Valid driver's license required.
• Ability to pass a pre‑employment background check and drug screen.
• Candidates with experience in hospitality, luxury retail, banking, customer success, or consultative sales are encouraged to apply if they have a passion for delivering world‑class service.

• Weekly pay
• Paid holidays
• Paid time off
• Paid training
• Performance‑based earning potential
• Stock awards for eligible front‑line and management team members

• Medical, dental, vision, accident, critical illness, and hospital indemnity insurance
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Short‑ and long‑term disability
• Life insurance options
• 401(k) with company match
• Up to 12 weeks paid pregnancy leave
• Paid parental leave

• Student loan relief resources
• Employee Assistance Program
• Employee discounts on vehicles, parts, and service
• Aggressive employee referral bonuses

Asbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, age, disability, pregnancy, sexual orientation, gender identity, genetic information, or any other protected category as defined by applicable laws. We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace.