Program Manager

We save lives while providing the opportunity for people to realize their healthy selves.

Program Manager - Temporary position

Laurel Hill

Medford, MA

Monte Nido Laurel Hill, located in Medford, MA, is a residential treatment program exclusively for adults seeking treatment for Anorexia Nervosa, Bulimia Nervosa, Binge Eating Disorder, or Exercise Addiction. Monte Nido’s treatment approach focuses on the restoration of physiological and nutritional balance, implementation of healthy eating and exercise routines, elimination of harmful behaviors, and development of motivation and treatment engagement. Our objective is to help each client achieve a clear understanding of their eating and/or exercise disorder and its effect on their life, as well as an individualized appreciation of what is necessary for their personal recovery.

The Program Manager facilitates the execution of all program operations in accordance with the Monte Nido philosophy and mission. The Program Manager oversees the administrative end of the daily functioning of the facility and helps ensure that the clinical team can best carry out their duties while conforming to state and other regulatory standards. Daily, this role reports to the Clinical Director and supports the Clinical Director through admissions and client chart oversight.

The Program Manager supervises and facilitates facility‑wide quality improvement and risk management in conjunction with and as directed by the Compliance Director.

We are seeking a Program Manager to join the Monte Nido team.

This is a temporary position with FT hours.

Pay: $28.85 - 33.65/h depending on education and experience

We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Facility Related Duties and Responsibilities

• Gather data, organize data, schedule, and conduct quarterly mandated meetings for Joint Commission, state licensure, and OSHA (quarterly governing body, performance improvement, and safety committee).
• Serves as facility point-person for all compliance, licensing, and facility-related issues.
• Work with the Compliance Director in maintaining program compliance with State licensing bodies, Joint Commission, and/or other regulating and accreditation organizations for all relevant areas of responsibility.
• Ensure that facility‑wide inspections are up to date, ensuring facilities comply with building and safety codes, and are always well‑maintained.
• Ensures stored client personal belongings are accounted for and updates logs as needed.
• Participate in other areas of organization‑wide compliance activities, depending on time available, organizational needs, and as requested.
• Be responsible for Emergency Management and Environment of Care, including but not limited to coordinating fire drills, monthly safety audits, disaster drills, maintaining Emergency Management Plans, and training staff on Emergency Management Plans.
• Update the Emergency Management binder with all admissions and discharges.
• Assist with the scheduling needs of the facility in cooperation with the clinical director, as needed.
• In an emergency or declared state of emergency, you may be required to stay on‑site as a part of the emergency team until the emergency has ended.
• Complete all Quarterly Meeting Minutes and submit them timely manner to Compliance.
• Coordinate with the property manager and provide a list of required needs.
• Certain facilities will require maintaining appropriate salt and bleach within the water filtration system.
• Manage the facility vehicle, maintenance, and logs.

Administrative Responsibilities

• Facilitate communication with clients and families.
• Responsible for recording daily attendance and census into Salesforce by 9 am local time and coordinating with Billing on all authorizations.
• Establish, maintain, and distribute all policies & procedures in conjunction with the Compliance Director.
• Manage Incident…