Team Lead, Operations Technology Systems Analytics

Overview

Tufts Technology Services (TTS) is Tufts' trusted leader in technology partnership, support, and enablement, delivering solutions in service of the university’s mission. TTS works closely with school and central division partners to meet the technology needs of the Tufts community across our three campuses and throughout our global networks. Our holistic understanding of the Tufts landscape, our dedicated multidisciplinary team, and our IT Service Desk position TTS to provide practical solutions to current challenges and creative, sustainable new approaches as technologies and university priorities evolve.

We are a community of problem-solvers, innovators, and stewards of trust who take pride in building technology foundations that are reliable, secure, and designed for the future. We bring together technology expertise across academic, clinical, infrastructure, operations, research, and student domains, applying our knowledge of digital transformation and effective user experiences. Guided by our core values of innovation, integrity, collaboration, optimism, supporting success, and community-centered service, we’re not just maintaining technology—we’re shaping how it enables discovery, connection, and impact across the university and beyond.

The Team Lead for Operations Technology Systems Analytics oversees a team of systems analysts responsible for the configuration, integration, implementation, and support of information systems across the Operations Division. This role ensures that analysts deliver high-quality technical support, system administration, and process improvement initiatives. The Team Lead manages workload prioritization, mentors staff, and coordinates projects to enhance operational efficiency and end-user experience.

The position requires strong leadership, technical expertise, and collaboration with TTS, vendors, and Operations stakeholders. This position actively participates in TTS extended leadership activities.

• Personnel Management and Team Leadership
  • Lead and mentor direct reports.
  • Build and support high-performing teams that meet service level agreements, collaborate effectively, and complete work effectively, on time and on budget.
  • Develop, coach and mentor staff in the adoption of TTS department-wide shared practices.
  • Provide coaching, professional development, collaborative goal setting, targeted and timely feedback, and clear, consistent communication of plans and priorities.
  • Conduct proactive and comprehensive performance management of staff, including development of goals and tracking goal progress, preparing performance reviews, and resolving any performance related issues in a timely fashion.
  • Manage leave requests, professional development opportunities, PDP planning process, and allocation of staff resources.
  • Develop and manage assigned capital and operating budgets, working within TTS and university financial management practices and protocols.
  • Ensure that recruitment efforts identify and select highly qualified staff who can deliver immediate impact and contribute to the longer-term success of the organization.
  • Ensure that the information security and privacy team works within group, TTS and/or university administrative, operating, collaboration, and technical management practices.
  • Foster a positive, collaborative, and inclusive culture that empowers cross-functional teamwork, and supports ongoing professional growth.
  • Actively participate in ELT and Supervisor related workshops, trainings, and meetings.
• Partnerships and Collaboration
  • Collaborate closely with internal TTS teams, Operations division, and functional departments across the university.
  • Serve as a trusted technical partner to faculty, staff, and administrators, translating business needs into effective technology solutions.
  • Act as a primary liaison with vendors, consultants, and external partners, including requirements definition, implementation oversight, and issue resolution.
  • Communicate clearly and effectively with technical and non-technical audiences, adjusting messaging to meet stakeholder needs.
  • Ensure user feedback, service performance metrics, and stakeholder input are…